Associate Corporate IT Engineer

CloudPay; Andover; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Vacation allowance

WFH Allowance

Private Medical Insurance

Cycle to Work Scheme

Pension Scheme

Employee Referral Program

GAYE (Give-As-You-Earn)

Volunteer days

Job summary

CloudPay is seeking an Associate Corporate IT Engineer in the United Kingdom to provide prompt global IT support for a growing user base and to develop the Corporate IT estate. You will be a self-sufficient contributor handling day-to-day tickets, asset management and small projects, and you will become a regional contact for IT incidents.

The role requires on-site work three days per week and involves optimizing IT equipment, collaborating with suppliers, and ensuring security best practices

Qualifications

• Experience in IT support with a Helpdesk/Ticketing System.
• Solid understanding of Windows 10/11 and Windows Server OS.
• Experience with Microsoft 365 Administration and Azure Active Directory.
• Administration of business applications and IT assets.
• Familiarity with cybersecurity concepts including MFA.
• Good communication and customer-focused approach.

Responsibilities

• Provide 1st and 2nd line IT support to global user base via remote tools and face-to-face.
• Troubleshoot and resolve incidents proactively.
• Own the build/configuration process of region laptops.
• Manage IT peripherals (printers, phones, AV equipment, desktops & laptops).
• Participate in small IT projects as directed by IT Management.
• Liaise with external suppliers for hardware purchases and renewals.
• Maintain asset management system with 100% accuracy.

Skills

Windows 10/11

Windows Server

Microsoft 365 Administration

Azure Active Directory

Active Directory

Cybersecurity/MFA

Helpdesk/Ticketing

Education

CompTIA A+ or equivalent

Microsoft Modern Desktop Administrator Associate (certs)

Tools

Microsoft 365 Admin Center

Azure AD admin tools

Remote support tools

Job description

About this job opportunity

Our Vision To be the world's most trusted global payroll partner, simplifying pay for all employees. Our Mission Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. Our People Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation. What makes this role exciting As an Associate Corporate IT Engineer, you will provide prompt resolution of global technical support to our end user base at a rapidly growing rate of 1400+ employees and develop the Corporate IT estate of applications and hardware. This will involve contributing to the global business goals and maintaining one standard IT solution that is required to evolve the growing technology tools. As part of the role, it is a requirement to be self‑sufficient, work effectively in a fast‑paced environment on day‑to‑day support tickets, asset management, and application subject‑matter expertise, and participate in small projects. You will become a regional support contact for a range of IT incidents and requests supporting a variety of technology throughout the CloudPay estate. This role requires being on‑site 3 days per week.

Main responsibilities

• Provide 1st and 2nd line support to our global user base via remote tools and face‑to‑face.
• Proactively be responsible for global IT support in troubleshooting and resolving incidents.
• Take ownership of the build process of our laptop configuration for your region.
• Manage any IT peripherals (printers, phones, audio-visual equipment, desktops & Laptops).
• Participate in small project activities as directed by IT Management.
• Liaise with external suppliers for hardware purchases and application renewals.
• Place IT security at the forefront of your mind with the least privileged approach.
• Operate and maintain business‑as‑usual IT systems.
• Become a technical subject matter expert for assigned applications/services, providing improvement opportunities, license management and escalations.
• Work with the management team to make suggestions to optimise the use of IT equipment and applications.
• Maintain the asset management system to ensure we have 100% accuracy.

Experience and qualifications

• Relevant experience within an IT support background with previous usage of a Helpdesk/ Ticketing System.
• Solid understanding of Windows 10, 11 & Windows Server Operating Systems.
• Experience with Microsoft 365 Administration, Office 365 Suite and admin tools.
• Administration of business applications.
• Active directory / Azure Active Directory / Group Policy.
• Good Appreciation of Cyber‑Security including Two factor authentication (MFA).
• Asset Management.
• Laptop and Desktop Experience.
• Printer Maintenance.
• Helpdesk/ Ticketing System previous usage.
• Cloud-based telephony.
• Strong problem‑solving skills and the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with a customer‑focused approach.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

About you and Our core values

Taking ownership, working with integrity and respect. Being a team player is key to our culture. Solution and customer‑focused. Great initiative with the goal for excellence in achieving results. Dedicated to developing and always looking for continuous improvements. Be creative, be committed, be engaged and enjoy what you do. United Kingdom.

Package and Benefits

• Competitive Salary
• Competitive vacation allowance
• Calm app
• WFH Allowance
• Life Assurance
• Private Medical Insurance
• Cycle to Work Scheme
• EAP
• Eye Tests & Glasses
• Contribution Simplyhealth
• Enhanced Health Plan
• Pension Scheme
• Give-As-You-Earn (GAYE)
• Employee Referral Program
• CloudPay NOW Paid Volunteering days
• Marriage Leave
• Bereavement Leave
• Vacation Purchase Plan

CloudPay is committed to being an equal opportunities employer.

CloudPay culture

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation. The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies.