Global IT Service Operations Director

CINQ PARTNERSHIP; City Of London; On-site; GBP 100,000 - 120,000; Full time

Job summary

A leading global FMCG firm in London is seeking a Director of IT Service Operations to lead a transformational journey in IT. This role demands a strategic leader who will oversee end-to-end IT operations, manage diverse teams, and drive continuous improvement across services. Key responsibilities include shaping IT strategy, ensuring service delivery, and influencing global technology transformations. Ideal candidates will have extensive experience in international IT environments and a proven record in operational excellence.

Qualifications

• Experience in complex, global, 24x7 IT operations environments.
• Background in IT infrastructure, network, or operations.
• Experience in SAP-enabled environments.

Responsibilities

• Define the vision and strategy for global IT operations.
• Lead a diverse global team to drive operational excellence.
• Oversee IT service delivery and governance.

Skills

Strategic leadership

Stakeholder management

Service delivery

Operational excellence

Vendor management

Job description

A leading global FMCG firm in London is seeking a Director of IT Service Operations to lead a transformational journey in IT. This role demands a strategic leader who will oversee end-to-end IT operations, manage diverse teams, and drive continuous improvement across services. Key responsibilities include shaping IT strategy, ensuring service delivery, and influencing global technology transformations. Ideal candidates will have extensive experience in international IT environments and a proven record in operational excellence.