Global Head of Client Success - Remote (EMEA)

Visa; City Of London; Remote; GBP 110,000 - 150,000; Full time

Job summary

A global payments technology company is seeking a transformative leader to develop a world-class Client Success function for the EMEA region. You will lead a high-performing team, enhance the client experience, and drive operational efficiencies. The ideal candidate has over 15 years of experience in payments or fintech, exceptional problem-solving skills, and strategic leadership abilities. This remote position allows for flexible working arrangements.

Qualifications

• 15+ years of experience in payments, fintech, or related technology sector.
• Demonstrated ability to solve complex challenges with sound judgment.
• Proven ability to identify broken processes and implement automated solutions.

Responsibilities

• Lead and develop a global team of Client Success Partners.
• Guide strategy to enhance the post-onboarding experience.
• Manage incident response protocols and drive systemic improvements.

Skills

Strategic planning

Problem-solving

Financial acumen

Technical skills

Leadership

Tools

CRM systems

Job description

A global payments technology company is seeking a transformative leader to develop a world-class Client Success function for the EMEA region. You will lead a high-performing team, enhance the client experience, and drive operational efficiencies. The ideal candidate has over 15 years of experience in payments or fintech, exceptional problem-solving skills, and strategic leadership abilities. This remote position allows for flexible working arrangements.