Global Enterprise Customer Success Leader

Semrush Inc.; Birmingham; On-site; GBP 240,000 - 274,000; Full time

Benefits offered by this job

Life insurance

Health Savings Account

Paid parental leave

Relief Fund

Travel coverage

Employee Resource Groups

Job summary

Semrush Inc. is seeking a proven enterprise post-sales leader to run Customer Success globally for its largest and most strategic customers.

Reporting to the CSO and collaborating with the VP of Enterprise Sales, this role owns time-to-value, adoption, retention, renewal readiness, and expansion across the Enterprise base. The focus is on turning Semrush capability into measurable business impact, across a globally consistent operating model.

Qualifications

• Proven leadership of Enterprise Customer Success teams
• Experience owning time-to-value, adoption, health, retention and renewal readiness
• Strong executive engagement with multi-product adoption across global accounts
• Deep product orientation with understanding of workflows, value realization, and adoption barriers
• Strong commercial judgment balancing customer advocacy, retention, expansion, and revenue accountability
• Ability to scale a global or multi-region CS organization and lead managers

Responsibilities

• Own the Enterprise customer journey from closed-won through value realization and renewal readiness
• Define and operate a global Enterprise CS model across regions and account tiers
• Drive product adoption and adoption-driven value realization across Semrush portfolio
• Improve retention and renewal readiness with proactive health, risk and executive engagement
• Elevate executive engagement through strategic business reviews and cross-functional collaboration
• Foster clean handoffs and strong operating discipline across post-sale teams

Skills

Enterprise CS leadership

Executive engagement

Global scale

Product orientation

Renewal readiness

Cross-functional partnering

Job description

Semrush Inc. is seeking a proven enterprise post-sales leader to run Customer Success globally for its largest and most strategic customers.

Reporting to the CSO and collaborating with the VP of Enterprise Sales, this role owns time-to-value, adoption, retention, renewal readiness, and expansion across the Enterprise base. The focus is on turning Semrush capability into measurable business impact, across a globally consistent operating model.