Global Enterprise Customer Success Leader

Semrush Inc.; Nottingham; On-site; GBP 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid parental leave

Travel coverage

Employee Resource Groups

Health Savings Account

Disability insurance

Job summary

Semrush Inc. is seeking a proven enterprise customer success leader to run global CS for our largest customers.

You will own the enterprise journey from closed-won to value realization and renewal readiness, partnering with Enterprise Sales, Product, Solutions Engineering, and Renewals to drive adoption and measurable business impact. The role demands product depth, executive engagement, and the ability to build a scalable, globally consistent CS operating model that shortens time-to-value,

Qualifications

• Leadership of Enterprise Customer Success teams with cross-functional collaboration.
• Experience owning time-to-value, adoption, health, retention and renewal readiness.
• Strong enterprise customer fluency: executive engagement, multi-product adoption and strategic reviews.
• Deep product orientation with understanding of workflows and value realization.

Responsibilities

• Lead a global Enterprise CS organization focused on time-to-value, adoption, retention, and renewal readiness.
• Own the enterprise customer journey from closed-won to value realization and renewal readiness with cross-functional partners.
• Define and operate a scalable, globally consistent CS model across regions and product lines.
• Drive executive engagement and strategic business reviews with top customers.

Skills

Enterprise CS leadership

Executive engagement

Global/multi-region CS

Product depth

Cross-functional collaboration

Job description

Semrush Inc. is seeking a proven enterprise customer success leader to run global CS for our largest customers.

You will own the enterprise journey from closed-won to value realization and renewal readiness, partnering with Enterprise Sales, Product, Solutions Engineering, and Renewals to drive adoption and measurable business impact. The role demands product depth, executive engagement, and the ability to build a scalable, globally consistent CS operating model that shortens time-to-value,