Strategic Enterprise CSM Leader

Globalwebindex; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Pension matching 4%

Hybrid and remote options

Learning & leadership development

DEI initiatives

Volunteering opportunities

Payroll giving

Job summary

Globalwebindex is seeking a Senior Customer Success Executive to manage a portfolio of Enterprise clients, helping them realise value through adoption and consultative support. You will build strong stakeholder relationships, educate clients, and deliver strategic workshops to drive growth.

You will collaborate with Account Managers and Product teams, create success plans, and deliver usage reports while identifying opportunities to scale value and mitigate risk.

Qualifications

• Strong interpersonal skills and experience building strong internal and external relationships.
• Strong Analytical skills with a high attention to detail.
• Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption.
• Ability to bring data to life with stories and present with confidence.
• Passion for building trust and communicating effectively with customers.
• Ability to work autonomously and look for improvements in ways or working and processes.
• Natural ability to switch between different roles and wear different hats.
• Highly organized and able to juggle multiple tasks with competing deadlines.
• Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.

Responsibilities

• Establish and maintain strong relationships with key stakeholders and end users within each of your accounts
• Consult clients on how to solve challenges / achieve desired outcomes with GWI.
• Create success plans to drive adoption and track the achievement of desired outcomes.
• Identify and feedback growth opportunities with your AM counterparts
• Pull, analyze, and deliver regular usage reports for each of your accounts.
• Forecast risk with account manager and develop a plan to mitigate
• Working closely with other internal teams to help deliver custom projects and strategic workshops
• Be the voice of the customer and channel feedback to relevant departments.

Skills

Interpersonal skills

Analytical skills

Proactive mindset

Storytelling with data

Customer focus

Autonomous working

multitasking

Job description

Globalwebindex is seeking a Senior Customer Success Executive to manage a portfolio of Enterprise clients, helping them realise value through adoption and consultative support. You will build strong stakeholder relationships, educate clients, and deliver strategic workshops to drive growth.

You will collaborate with Account Managers and Product teams, create success plans, and deliver usage reports while identifying opportunities to scale value and mitigate risk.