Global Enterprise Customer Success Leader

Semrush Inc.; Leeds; Sur place; GBP 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Strong product-market fit

High earning potential

Life insurance

Paid Parental Leave

Résumé du poste

Semrush Inc. is seeking an enterprise post-sales leader to run Customer Success globally for its largest and most strategic customers.

Reporting to the CSO and partnering with the VP of Enterprise Sales, this role is product‑deep, commercially accountable, and focused on turning Semrush capability into measurable business impact for global enterprise clients. The leader will own the customer journey from closed-won through value realization and renewal readiness, building a world-class

Qualifications

• Proven leadership of enterprise customer success teams.
• Experience owning time-to-value, adoption, health, retention, and renewal readiness.
• Strong executive engagement and cross-functional collaboration across global teams.

Responsabilités

• Own the Enterprise CS lifecycle from closed-won to value realization and renewal readiness.
• Define and operate a global Enterprise CS model with consistent rhythms and governance.
• Drive adoption, retention, and renewal predictability while elevating executive engagement.

Connaissances

Leadership

Customer Success

Executive engagement

Enterprise experience

Description du poste

Semrush Inc. is seeking an enterprise post-sales leader to run Customer Success globally for its largest and most strategic customers.

Reporting to the CSO and partnering with the VP of Enterprise Sales, this role is product‑deep, commercially accountable, and focused on turning Semrush capability into measurable business impact for global enterprise clients. The leader will own the customer journey from closed-won through value realization and renewal readiness, building a world-class