Global Enterprise Customer Success Leader

Semrush Inc.; Hertford Heath; Vor Ort; GBP 240.000 - 274.000; Vollzeit

Benefits dieser Stelle

Life insurance

Health insurance

Paid parental leave

Travel coverage

Zusammenfassung

Semrush Inc. is seeking a proven enterprise post-sales leader to run Customer Success globally for its largest strategic customers.

You will own the end-to-end Enterprise CS motion from onboarding to value realization and renewal readiness, partnering with Enterprise Sales, Product, Support, and RevOps to drive measurable business impact. The role focuses on shortening time-to-value, deepening product adoption, improving retention, and elevating executive engagement across a global customer

Qualifikationen

• Proven leadership of Enterprise Customer Success teams or equivalent.
• Experience owning time-to-value, adoption, health, retention, and renewal readiness.
• Strong enterprise fluency: executive engagement, multi-product adoption, global accounts.

Aufgaben

• Own the Enterprise CS operating model globally across regions and product lines.
• Shorten time-to-value and ensure onboarding translates to measurable value.
• Drive deeper product adoption across the Semrush portfolio.
• Improve renewal readiness and retention with proactive health insights.
• Elevate executive engagement through strategic business reviews.

Kenntnisse

Enterprise CS leadership

Executive engagement

Time-to-value optimization

Product adoption strategy

Global/ multi-region management

Renewal/retention focus

Cross-functional collaboration

Commercial judgment

Jobbeschreibung

Semrush Inc. is seeking a proven enterprise post-sales leader to run Customer Success globally for its largest strategic customers.

You will own the end-to-end Enterprise CS motion from onboarding to value realization and renewal readiness, partnering with Enterprise Sales, Product, Support, and RevOps to drive measurable business impact. The role focuses on shortening time-to-value, deepening product adoption, improving retention, and elevating executive engagement across a global customer