Global Enterprise Customer Success Leader

Semrush Inc.; Leicester; Vor Ort; GBP 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Life insurance

Health plans

Paid parental leave

Relief Fund

Dental and vision benefits

Disability insurance

Employee resource groups

Zusammenfassung

Semrush Inc. is seeking a proven enterprise post-sales leader to run Customer Success globally for our largest and most strategic customers.

This role will own time-to-value, adoption, retention, renewal readiness, and expansion partnerships across the Enterprise base, reporting to the CSO and partnering with the VP of Enterprise Sales. The ideal candidate will build a world-class Enterprise CS motion that turns onboarding into adoption, adoption into retention, and retention into long-term

Qualifikationen

• Proven leadership of Enterprise CS teams across large, complex customers.
• Experience owning time-to-value, adoption, health, retention, and renewal readiness.
• Strong executive engagement with multi-product adoption and global accounts.

Aufgaben

• Own the Enterprise customer journey from closed-won through value realization and renewal readiness.
• Define and operate a global Enterprise CS model with consistent rhythms and ownership.
• Drive product adoption, customer health visibility, and cross-functional collaboration across Sales, Product, Support, and RevOps.
• Elevate executive engagement and strategic business reviews with enterprise customers.
• Create clear handoffs and accountability across post-sale teams and regions.

Kenntnisse

Enterprise CS leadership

Executive engagement

Cross-functional collaboration

Product depth

Time-to-value management

Adoption & retention focus

Renewal readiness

Global/multi-region leadership

Stakeholder management

Jobbeschreibung

Semrush Inc. is seeking a proven enterprise post-sales leader to run Customer Success globally for our largest and most strategic customers.

This role will own time-to-value, adoption, retention, renewal readiness, and expansion partnerships across the Enterprise base, reporting to the CSO and partnering with the VP of Enterprise Sales. The ideal candidate will build a world-class Enterprise CS motion that turns onboarding into adoption, adoption into retention, and retention into long-term