Global Customer Success & Growth Ops Lead

Deel; Greater London; Hybride; CLP 89 197 000 - 128 840 000; Plein temps

Avantages offerts par ce poste

Stock grants

Flexible office membership (IWG)

Global benefits program

Résumé du poste

Deel is recruitment-ready for a Customer Success professional who will be the face and voice of Deel to clients. You will build genuine relationships, translate them into long-term revenue growth, and act as a trusted advisor on operational and product matters.

Simultaneously, you will advocate for clients with Deel to promote expansion of their business on our platform. You’ll onboard and train clients on Deel processes, drive platform adoption, and collaborate with Account Executives,

Qualifications

• 1+ years of experience in a customer-facing role (support, operations or customer success)
• Ability to manage high volumes of customer requests
• Experience in fast-growth startup, payroll company, top-tier consulting, investment banking or private equity
• Relationship-builder who remains calm under pressure and celebrates partners’ successes
• Quantitatively inclined with data savvy; enjoy drawing quick insights from data
• Growth mindset with high degree of responsibility and accountability
• Strong analytical foundation to manipulate and synthesize data
• Curious by nature and eager to make an impact

Responsabilités

• Manage and foster relationships with client accounts as part of our growth function
• Build relationships and strategically navigate clients through their experience journey
• Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
• Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
• Strengthen relationships with your accounts, solving their challenges and helping to eliminate churn
• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Connaissances

Relationship builder

Data savvy

Growth mindset

Strong communication

Problem solving

Customer success

Outils

SQL

Description du poste

Deel is recruitment-ready for a Customer Success professional who will be the face and voice of Deel to clients. You will build genuine relationships, translate them into long-term revenue growth, and act as a trusted advisor on operational and product matters.

Simultaneously, you will advocate for clients with Deel to promote expansion of their business on our platform. You’ll onboard and train clients on Deel processes, drive platform adoption, and collaborate with Account Executives,