Customer Success Lead: Onboarding & Growth

Green Street; Greater London; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health cover

Pension plan

Financial protection

Generous time off

Wellbeing support

Tax-free perks

Season ticket loan

Education sponsorship

Flexible working arrangements

Job summary

Green Street in London is seeking a Customer Success Specialist to deliver an excellent user experience across onboarding, training, and ongoing support, partnering with Sales and Account Management to identify engagement opportunities and drive product adoption.

You will proactively engage clients at key touchpoints, expand use cases, advocate for client needs, and contribute to the feedback loop that shapes our product roadmap while aiming to meet annual KPIs for satisfaction and retention.

Qualifications

• Bachelor’s degree in finance, accounting, real estate, economics, or related field.
• Strategic thinking and client outreach planning.
• Strong attention to detail and follow-through.
• Desire to provide exceptional client service.
• Ability to present complex topics clearly.

Responsibilities

• Own onboarding, user support, and training across key client touchpoints.
• Train users on Green Street products to meet business objectives.
• Conduct onboarding, training, and ongoing support activities.
• Engage users at key touchpoints to expand product usage.
• Collaborate with Sales & Account Management to improve retention.
• Identify client needs and advocate for enhancements.
• Contribute feedback to influence product roadmap.
• Build trusted partnerships with clients.
• Hit annual KPIs for user growth and satisfaction.
• Support cross-functional teams to maximize client value.

Skills

Strategic thinking

Attention to detail

Client service

Clear presentation

Education

Bachelor’s degree in finance, accounting, real estate, economics, or related field

Job description

Green Street in London is seeking a Customer Success Specialist to deliver an excellent user experience across onboarding, training, and ongoing support, partnering with Sales and Account Management to identify engagement opportunities and drive product adoption.

You will proactively engage clients at key touchpoints, expand use cases, advocate for client needs, and contribute to the feedback loop that shapes our product roadmap while aiming to meet annual KPIs for satisfaction and retention.