Global Customer Experience Specialist

Firma Stella Sports Memorabilia; Hartlebury; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Casual dress

Company pension

Free parking

On-site parking

Referral programme

Job summary

Firma Stella Sports Memorabilia is seeking a Customer Service Specialist to deliver world-class support across emails, chat and phone. You will handle inquiries, resolve issues quickly, and build strong relationships with high-spend customers in a fast-growing, sports-brand environment.

Role emphasizes data entry, process improvements and maintaining a top Trustpilot rating. The position is full-time and based on-site in the United Kingdom, with competitive salary and growth incentives.

Qualifications

• Proven high-performing customer service experience.
• Experience handling emails, messaging and phone interactions.
• Track record of maintaining high service standards and Trustpilot ratings.

Responsibilities

• Liaise with customers via emails, messaging, phone and provide accurate information and support.
• Resolve customer complaints or concerns efficiently and professionally.
• Maintain customer satisfaction to support Trustpilot rating.
• Build long-term relationships with new and existing customers.
• Perform data entry to maintain service delivery times.
• Track and resolve issues with couriers.
• Demonstrate eloquent written and verbal communication with high-spend customers.
• Create new customer service processes for consistency.

Skills

Customer service

Communication

Data entry

Problem solving

Job description

Firma Stella Sports Memorabilia is seeking a Customer Service Specialist to deliver world-class support across emails, chat and phone. You will handle inquiries, resolve issues quickly, and build strong relationships with high-spend customers in a fast-growing, sports-brand environment.

Role emphasizes data entry, process improvements and maintaining a top Trustpilot rating. The position is full-time and based on-site in the United Kingdom, with competitive salary and growth incentives.