Product Expert

Stellar; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Flagship store on Oxford Street

Job summary

Stellar Global is hiring a confident Customer Experience Team member to support the launch of its flagship store on Oxford Street. This is a fixed-term contract from September to December 2026.

This is a high-energy, customer-facing role where you’ll engage with the public, represent a premium global brand, and deliver an outstanding in-store experience from launch through to the end of the year. Store hours: Mon-Sat 10:00-19:00, Sun 12:00-18:00.

Qualifications

• Retail or front-of-house experience with premium brands.
• Excellent presentation and positive attitude.
• Reliable, punctual and proactive.
• Strong communication and interpersonal skills.
• Comfortable speaking to a large volume of customers daily.
• Able to work in a fast-paced flagship environment.
• Must be 21 years or older.

Responsibilities

• Welcome and engage customers in a busy retail environment.
• Deliver exceptional customer service and brand experiences.
• Confidently approach and assist customers on the shop floor.
• Support customers with product information and general inquiries.
• Maintain a professional and polished presence.
• Represent the brand with energy, enthusiasm and positivity.

Skills

Retail

Brand ambassador

Hospitality

Premium brands

Communication

Interpersonal

Proactive

Customer service

Reliability

Job description

Stellar Global is hiring confident, Customer Experience Team member to support the launch of an exciting new flagship store on Oxford Street. At the moment, this is a fixed term contract role from September- December 2026.

This is a high-energy, customer-facing rolewhereyou’llengage with the public, represent a premium global brand, and deliver an outstanding in-store experience from launch through to the end of the year.

About the brand: "Tools for humanity" is a global technology company building tools designed for the age of AI. Founded by Alex Blania and Sam Altman, the company is focused on developing technology that helps people prove they are real humans online in an increasingly AI-driven world.

The company’s ecosystem includes:

• World ID — a digital proof-of-human system
• World App — the companion mobile platform
• The Orb — an advanced device designed to verify unique human identity securely and privately

About Stellar Global

Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellaris able todeliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.

Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.

Key Accountabilities

• Welcome and engage customers in a busy retail environment
• Deliver exceptional customer service and brand experiences
• Confidently approach andassistcustomers on the shop floor
• Support customers with product information and general enquiries
• Maintain a professional and polished presence at all times
• Represent the brand with energy, enthusiasm, and positivity

What we are looking for

• Retail, Brand ambassador/promotional work,Hospitalityor front-of-house experience
• Experience working with premium brands
• Professional presentation and positive attitude
• Reliable and punctual
• Strong communicationand interpersonal skills
• You are naturally outgoing, proactive, and comfortable speaking to a high volume of customers every day
• Comfortable working in a fast-paced flagship retail environment
• Must be 21+

What do we offer

• £16 per hour plus 10% performance bonus
• Must be flexible to work 4-5 days between Mon-Sun
• Contracted hours: 34 hrs per week
• Fixed term contract: September- December 2026
• Work with an innovative, globallyrecognizedbrand
• Be part of a major flagship launch on Oxford Street, London. Store opening hours: Monday – Saturday: 10am – 7pm. Sunday: 12pm – 6pm.
• £16 - £16 an hour