Housing Customer Experience Specialist

5 Star Recruitment; Greater London; On-site; GBP 21,000 - 30,000; Full time

Job summary

5 Star Recruitment is seeking a customer service professional in Greater London to deliver top-quality support across phone, email, chat and social channels. The role requires active listening to understand customer needs and provide effective resolutions.

The ideal candidate communicates clearly, works well both independently and in a team, stays organised and prioritises workloads to meet customer expectations in a fast-paced environment.

Qualifications

• Experience delivering high-quality customer service across multiple channels (phone, email, chat, social media).
• Excellent listening skills and ability to analyze customer needs.
• Strong written and oral communication abilities.
• Proactive in responding to customer needs and expectations.
• Ability to work independently and as part of a team.
• Excellent organisational skills and workload prioritisation.

Skills

Multi-channel customer service

Listening skills

Written and oral communication

Proactive approach

Team player

Organisational skills

Job description

5 Star Recruitment is seeking a customer service professional in Greater London to deliver top-quality support across phone, email, chat and social channels. The role requires active listening to understand customer needs and provide effective resolutions.

The ideal candidate communicates clearly, works well both independently and in a team, stays organised and prioritises workloads to meet customer expectations in a fast-paced environment.