Global Customer Experience Architect

Viasat; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global communications firm in Greater London is seeking a dedicated Customer Service Consultant to ensure exceptional customer experiences. You will engage with a variety of customers, providing solutions and troubleshooting issues across multiple platforms. Ideal candidates will have a background in telecommunications, excellent communication skills, and the ability to handle diverse inquiries. This is a fantastic opportunity for a dynamic individual looking to make an impact in a unique work environment.

Qualifications

• Good grasp of the English written language.
• Ability to operate within a multilingual customer base.

Responsibilities

• Respond to customer assistance requests via telephone and electronically.
• Log and manage customer queries and complaints efficiently.
• Troubleshoot network and hardware issues as required.
• Provide updates and resolve customer queries effectively.

Skills

Professional telephone manner

Telecommunications background

Effective communication skills

Ability to conduct diagnostics on enquiries

PC literate

Job description

A leading global communications firm in Greater London is seeking a dedicated Customer Service Consultant to ensure exceptional customer experiences. You will engage with a variety of customers, providing solutions and troubleshooting issues across multiple platforms. Ideal candidates will have a background in telecommunications, excellent communication skills, and the ability to handle diverse inquiries. This is a fantastic opportunity for a dynamic individual looking to make an impact in a unique work environment.