Global Courier Quality & Optimization Lead

Just Eat Takeaway.com; Ewell; Presencial; GBP 120 000 - 190 000; Tempo integral

Resumo da oferta

Just Eat Takeaway.com is seeking a senior analytics leader to shape and oversee a global courier KPI program. You will lead a small, multidisciplinary team across data analytics, process analysis, and operations to optimise courier experience and cost efficiency across 13+ markets.

You will collaborate with Legal, Product, and Tech teams to balance risks and drive proactive improvements, including technology build vs. buy decisions (e.g., Incognia).

Qualificações

• Previous experience delivering tangible improvements to operational efficiency or cost reduction driven by data insights.
• Experience leading a multi-disciplinary team, including data analysts and process analysts.
• Ability to balance large quantitative datasets with qualitative data inputs, including surveys and courier feedback.
• Creative problem solving with a self-starter attitude in new challenges.
• Strong analytical thinking and data-driven approach.
• Experience analyzing large and complex datasets to distill actionable insights.
• Exceptional stakeholder management skills and cross-functional collaboration.
• Strong communication skills to convey plans and impact to stakeholders.
• Independent thinker, proactive problem solver, able to see the big picture in ambiguity.

Responsabilidades

• Lead the team that measures and analyzes courier patterns to optimise experience and efficiency.
• Collaborate with Legal and P&T to balance business and legal risks in evolving gig courier relationships.
• Work with Product and Tech on build vs buy decisions for technologies like Incognia to detect and prevent negative courier quality.
• Drive multiple work streams, motivate teams, and engage stakeholders to accelerate impact.
• Identify improvement opportunities across 13+ markets and ensure timely execution.

Conhecimentos

Data analysis

Stakeholder management

People leadership

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

Self-starter / proactive

Independent thinker

Ambiguity tolerance

Ferramentas

Incognia

Descrição da oferta de emprego

Just Eat Takeaway.com is seeking a senior analytics leader to shape and oversee a global courier KPI program. You will lead a small, multidisciplinary team across data analytics, process analysis, and operations to optimise courier experience and cost efficiency across 13+ markets.

You will collaborate with Legal, Product, and Tech teams to balance risks and drive proactive improvements, including technology build vs. buy decisions (e.g., Incognia).