Global Courier Quality & Analytics Lead

Just Eat Takeaway.com; Ivy Chimneys; Presencial; GBP 110 000 - 140 000; Tempo integral

Resumo da oferta

Just Eat Takeaway.com is seeking a senior leader to shape and scale a global courier KPI optimisation program across 13+ markets. You will direct a small team to analyse courier patterns, balance qualitative feedback with large data sets, and drive improvements that enhance courier experience, cost efficiency and digital automation.

You will collaborate with Legal, P&T and cross-functional groups to mitigate risks and advance initiatives, while working with Product and Tech on strategic

Qualificações

• Proven ability to drive tangible improvements to operational efficiency or cost reduction from data insights.
• Experience leading a multi-disciplinary team including data analysts and process analysts.
• Ability to balance large quantitative data with qualitative inputs (surveys, feedback, events).
• Creative problem solving with a self-starter attitude in ambiguous environments.
• Strong stakeholder management across functions and levels.

Responsabilidades

• Lead the team that measures and analyses courier patterns globally.
• Develop local and global solutions to maximise courier experience and efficiency.
• Collaborate with Courier Operations, Country Leaders and market teams to identify improvements.
• Balance legal and business risks with data-driven courier quality initiatives.
• Coordinate with Product and Tech for build vs buy decisions on technologies.

Conhecimentos

Data analysis

Stakeholder mgmt

Leadership

Cross-functional collaboration

Analytical thinking

Problem solving

Communication skills

Independent thinking

Ambiguity tolerance

Team leadership

Descrição da oferta de emprego

Just Eat Takeaway.com is seeking a senior leader to shape and scale a global courier KPI optimisation program across 13+ markets. You will direct a small team to analyse courier patterns, balance qualitative feedback with large data sets, and drive improvements that enhance courier experience, cost efficiency and digital automation.

You will collaborate with Legal, P&T and cross-functional groups to mitigate risks and advance initiatives, while working with Product and Tech on strategic