Global Courier Ops Lead: Data-Driven KPI Optimizer

Takeaway; London Borough of Islington; On-site; GBP 110,000 - 150,000; Full time

Job summary

Just Eat Takeaway.com in London is seeking a senior analytics leader to shape a new global courier KPI optimization function. You will lead a team measuring courier patterns, collaborating with Courier Operations, Country Leadership and local market teams to drive improvements across the Delco network.

You will balance data insights with courier feedback, guide build-vs-buy decisions on tooling (e.g., Incognia), and champion proactive issue detection in a fast-paced, ambiguous environment.

Qualifications

• Experience delivering improvements to operational efficiency via data insights.
• Proven ability to lead a multi-disciplinary team of data analysts and process analysts.
• Balance large datasets with qualitative inputs, including surveys and feedback.
• Creative problem solving with a self-starter attitude.
• Strong communication and stakeholder management skills.
• Ability to work in highly ambiguous environments.

Responsibilities

• Lead the team to measure and analyse courier patterns.
• Develop local and global solutions to maximise courier experience and efficiency.
• Collaborate with Courier Operations, Country Leadership, and local market teams.
• Drive KPI optimisation initiatives and address unintended patterns.
• Balance business and legal risks with product and tech inputs.

Skills

Data analysis

People leadership

Stakeholder management

Analytical thinking

Communication skills

Problem solving

Ambiguity adaptation

Tools

Incognia

Job description

Just Eat Takeaway.com in London is seeking a senior analytics leader to shape a new global courier KPI optimization function. You will lead a team measuring courier patterns, collaborating with Courier Operations, Country Leadership and local market teams to drive improvements across the Delco network.

You will balance data insights with courier feedback, guide build-vs-buy decisions on tooling (e.g., Incognia), and champion proactive issue detection in a fast-paced, ambiguous environment.