Global Courier Ops & Analytics Lead

Just Eat Takeaway.com; London Borough of Barking and Dagenham; On-site; GBP 120,000 - 160,000; Full time

Job summary

Just Eat Takeaway.com is seeking a senior leader to own a global courier KPI optimisation program. The role leads a small team, shaping a high‑quality, efficient global courier network across 13+ markets, collaborating with Courier Operations, Country Leadership and Product/Tech to balance data insights with business needs.

You will drive cross‑functional initiatives, identify improvement opportunities, and communicate complex findings to stakeholders, while navigating a dynamic gig‑economy

Qualifications

• Experience delivering improvements to operational efficiency or cost reduction driven by data insights.
• Experience leading a multidisciplinary team including data analysts and process analysts.
• Ability to balance large datasets with qualitative inputs like surveys and feedback.
• Strong stakeholder management and communication skills.
• Self-starter with proactive problem-solving in ambiguous environments.

Responsibilities

• Lead the team measuring and analysing courier patterns to maximize experience and efficiency.
• Collaborate with global Courier Operations, Country Leadership and local market teams to identify improvements.
• Continuously raise thresholds of courier KPI optimisation initiatives and address patterns.
• Advise Legal and P&T to balance business and legal risks in gig courier relationships with 200,000+ couriers.
• Work with Product and Tech teams on build vs buy decisions for leading technologies to detect negative courier quality.
• Drive multiple work streams independently and motivate teams to accelerate results.
• Engage stakeholders to critical decisions and drive impact.
• Balance courier sentiment with large datasets to improve Delco platform performance.

Skills

Data analysis

Program management

Stakeholder management

Leadership

Operations analytics

Cross-functional collaboration

Job description

Just Eat Takeaway.com is seeking a senior leader to own a global courier KPI optimisation program. The role leads a small team, shaping a high‑quality, efficient global courier network across 13+ markets, collaborating with Courier Operations, Country Leadership and Product/Tech to balance data insights with business needs.

You will drive cross‑functional initiatives, identify improvement opportunities, and communicate complex findings to stakeholders, while navigating a dynamic gig‑economy