Global Courier Operations & Analytics Lead

Just Eat Takeaway.com; Watford; On-site; GBP 120,000 - 180,000; Full time

Job summary

Just Eat Takeaway.com seeks a senior leader to own and expand KPI optimisation for its global courier network. You will drive data-informed improvements, collaborating with Legal, P&T, Product and Tech to balance business needs and risk.

You will lead a small team of analysts across markets, translating insights into practical actions that improve courier experience and efficiency while navigating a dynamic, ambiguous environment.

Qualifications

• Previous experience delivering tangible improvements to operational efficiency or cost reduction driven by data insights.
• Experience leading a multi-disciplinary team, including data analysts, process analysts.
• Ability to balance large quantitative datasets with qualitative data inputs such as surveys and feedback.
• Creative problem solving with a self-starter attitude.
• Strong analytical thinking and data-driven approach.
• Experience analyzing large datasets and distilling actionable insights.
• Exceptional stakeholder management skills.
• Strong communication skills.
• Strong team player with ability to work independently in ambiguous environments.

Responsibilities

• Lead and drive KPI optimisation initiatives across global courier networks.
• Collaborate with Legal, P&T, Product and Tech to balance business and risk.
• Manage a multidisciplinary team of analysts to identify opportunities and deliver impact.
• Translate data insights into actionable improvements for courier experience and efficiency.
• Balance quantitative data with qualitative feedback to understand macro and micro impacts.

Skills

Data analytics

Stakeholder management

Analytical thinking

Team leadership

Problem solving

Communication

Independent thinking

Job description

Just Eat Takeaway.com seeks a senior leader to own and expand KPI optimisation for its global courier network. You will drive data-informed improvements, collaborating with Legal, P&T, Product and Tech to balance business needs and risk.

You will lead a small team of analysts across markets, translating insights into practical actions that improve courier experience and efficiency while navigating a dynamic, ambiguous environment.