Global Courier Operations Lead — KPI & Quality Analytics

Just Eat Takeaway.com; Slough; On-site; GBP 90,000 - 120,000; Full time

Job summary

Just Eat Takeaway.com is seeking a senior leader to shape and deliver KPI-driven improvements across a global courier network. You will lead a team that analyses courier patterns, partnering with Legal, P&T, Product and Tech to balance business and regulatory risks and to accelerate results across 13+ markets.

The role requires strong data analysis, stakeholder management, and the ability to drive multiple work streams in a fast-paced environment.

Qualifications

• Experience delivering tangible improvements to operational efficiency or cost reduction driven by data insights.
• Ability to lead a multi-disciplinary team including data analysts and process analysts.
• Strong stakeholder management and communication skills across senior levels.

Responsibilities

• Lead and develop a multidisciplinary team to measure courier patterns and drive KPI optimisation.
• Identify and implement local and global improvements balancing business and legal considerations.
• Collaborate with Legal, P&T, Product and Tech to balance risks and deliver proactive solutions.
• Communicate plans and impact clearly to stakeholders at various levels.

Skills

Analytical thinking

Stakeholder management

Data-driven decision making

Communication skills

Self-starter

Tools

Incognia

Job description

Just Eat Takeaway.com is seeking a senior leader to shape and deliver KPI-driven improvements across a global courier network. You will lead a team that analyses courier patterns, partnering with Legal, P&T, Product and Tech to balance business and regulatory risks and to accelerate results across 13+ markets.

The role requires strong data analysis, stakeholder management, and the ability to drive multiple work streams in a fast-paced environment.