Global Courier Operations & Analytics Leader

Just Eat Takeaway.com; Knaphill; On-site; GBP 120,000 - 150,000; Full time

Job summary

Just Eat Takeaway.com is seeking a senior leader to shape and accelerate a global courier KPI optimization program. You will drive analytical insights, coordinate with Legal, Product, and Tech, and lead a small operations team to improve efficiency and courier experience across 13+ markets.

You will balance quantitative data with courier feedback to deliver scalable solutions, while navigating a complex, high-growth environment.

Qualifications

• Demonstrated ability to deliver tangible improvements through data insights.
• Experience leading a multi-disciplinary team including analysts.
• Ability to balance quantitative data with qualitative feedback to improve courier experience.

Responsibilities

• Lead and grow a global courier KPI optimisation program across markets.
• Collaborate with Legal, P&T, Product and Tech to balance risk and opportunities.
• Identify patterns in courier data and drive data-informed improvements.
• Manage multiple work streams with a self-starter attitude and drive velocity.
• Communicate plans and impact to stakeholders at multiple levels.

Skills

Data analysis

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Team leadership

Tools

Incognia

Job description

Just Eat Takeaway.com is seeking a senior leader to shape and accelerate a global courier KPI optimization program. You will drive analytical insights, coordinate with Legal, Product, and Tech, and lead a small operations team to improve efficiency and courier experience across 13+ markets.

You will balance quantitative data with courier feedback to deliver scalable solutions, while navigating a complex, high-growth environment.