Global Courier Operations Lead — KPI & Quality

Just Eat Takeaway.com; England; On-site; GBP 110,000 - 160,000; Full time

Job summary

Just Eat Takeaway.com is seeking a senior global operations analytics leader to shape and expand our courier KPI programme. You will lead a small team to measure, analyse and optimise courier patterns across markets, driving improvements in efficiency, cost and courier experience.

You will partner with Legal, P&T, Product and Tech to balance risks and implement proactive solutions across the Delco network of 200,000+ couriers.

Qualifications

• Experience delivering tangible improvements to operational efficiency or cost reduction driven by data insights.
• Ability to balance large quantitative datasets with qualitative data inputs.
• Strong communication and stakeholder management skills.
• Independent, self-starter with ability to lead multiple work streams.

Responsibilities

• Lead a team measuring and analysing courier patterns to improve efficiency.
• Collaborate with Legal and P&T to balance business and legal risks.
• Work with Product and Tech on build vs buy decisions for courier tech.
• Drive KPI optimisation initiatives across 13+ markets.
• Engage with global and local market courier teams to identify improvements.

Skills

Data analytics

Stakeholder management

People leadership

Cross-functional collaboration

Strategic thinking

Problem solving

Tools

Incognia

Job description

Just Eat Takeaway.com is seeking a senior global operations analytics leader to shape and expand our courier KPI programme. You will lead a small team to measure, analyse and optimise courier patterns across markets, driving improvements in efficiency, cost and courier experience.

You will partner with Legal, P&T, Product and Tech to balance risks and implement proactive solutions across the Delco network of 200,000+ couriers.