Global Courier Operations & Analytics Lead

Just Eat Takeaway.com; Dartford; On-site; GBP 90,000 - 140,000; Full time

Job summary

Just Eat Takeaway.com is seeking a senior leader to head a new global courier KPI optimisation program. You will guide a small team and work with Legal, Product, Tech and Country Leaders to identify improvements that enhance courier experience and efficiency across 13+ markets and the Delco platform.

The role emphasizes data-driven decision making, stakeholder management and the ability to operate with a high degree of independence in a dynamic, evolving gig courier landscape.

Qualifications

• Proven ability to translate data insights into operational improvements.
• Experience leading a multi-disciplinary team.
• Ability to balance large quantitative data with qualitative inputs such as surveys and feedback.
• Strong problem solving, analytical thinking and proactive mindset.
• Exceptional stakeholder management and communication skills.

Responsibilities

• Lead a multidisciplinary team of ~4 FTEs in courier KPI optimisation.
• Collaborate with Legal, P&T, Product and Tech to balance business and risk.
• Identify opportunities from data and courier feedback to improve the Delco platform.
• Influence stakeholders across functions to drive timely decisions.
• Champion a data-driven, proactive approach in a highly Ambiguous environment.

Skills

Data analysis

Leadership

Stakeholder management

Cross-functional collaboration

Job description

Just Eat Takeaway.com is seeking a senior leader to head a new global courier KPI optimisation program. You will guide a small team and work with Legal, Product, Tech and Country Leaders to identify improvements that enhance courier experience and efficiency across 13+ markets and the Delco platform.

The role emphasizes data-driven decision making, stakeholder management and the ability to operate with a high degree of independence in a dynamic, evolving gig courier landscape.