Global Courier Ops Lead – KPI & Experience Architect

Just Eat Takeaway.com; Herongate; On-site; GBP 120,000 - 160,000; Full time

Job summary

Just Eat Takeaway.com is seeking a senior leader to shape and grow a global courier analytics program. You will lead a multidisciplinary team to measure courier patterns, identify optimization opportunities, and partner with Legal, P&T, Product and Tech to balance risk and drive proactive improvements across 13+ markets and 200,000+ couriers.

The role emphasizes analytical rigor, stakeholder management, and the ability to drive strategic, data-backed decisions in a fast-moving, global context.

Qualifications

• Excellent analytical thinking and data-driven approach.
• Proven ability to lead multi-disciplinary teams.
• Strong stakeholder management across senior leadership.
• Experience balancing quantitative data with qualitative feedback.
• Demonstrated track record delivering operational improvements.

Responsibilities

• Lead and manage a team of ~4 FTEs in courier operations analytics.
• Measure courier patterns and develop global/local optimization solutions.
• Collaborate with Legal, P&T, Product and Tech on risk and build vs buy decisions.
• Identify improvement opportunities across 13+ markets and 200,000+ couriers.
• Drive delays and inefficiencies out of the Delco platform using data insights.

Skills

Data analysis

Stakeholder mgmt

Leadership

Cross-functional

Communication

Problem solving

Team collaboration

Tools

Incognia

Job description

Just Eat Takeaway.com is seeking a senior leader to shape and grow a global courier analytics program. You will lead a multidisciplinary team to measure courier patterns, identify optimization opportunities, and partner with Legal, P&T, Product and Tech to balance risk and drive proactive improvements across 13+ markets and 200,000+ couriers.

The role emphasizes analytical rigor, stakeholder management, and the ability to drive strategic, data-backed decisions in a fast-moving, global context.