Global Courier Operations Leader & KPI Architect

Just Eat Takeaway.com; Chertsey; Presencial; GBP 120 000 - 160 000; Tempo integral

Resumo da oferta

Just Eat Takeaway.com is seeking a senior, globally oriented leader to shape and manage a data-driven courier optimization program. You will guide a small team, partner with Courier Operations, Country Leadership, and market teams to identify opportunities, drive KPI improvements, and balance business and legal risks.

You will collaborate with Product and Tech on technology decisions and work to elevate courier experience across 13+ markets.

Qualificações

• Experience delivering tangible improvements to operational efficiency or cost reduction driven by data insights.
• Experience leading a multi-disciplinary team, including data analysts, process analysts, and other functions.
• Ability to balance large quantitative datasets with qualitative inputs such as surveys and direct feedback to understand courier experience.
• Creative problem solving with a self-starter attitude and willingness to tackle new challenges.
• Strong analytical thinking and data-driven approach.
• Experience analyzing large and complex datasets and distilling actionable insights.
• Exceptional stakeholder management skills and ability to deliver complex work with cross-functional teams.
• Strong communication skills to convey plans and impact to stakeholders at all levels.
• Strong team player with the ability to gain trust quickly.
• Independent thinker who can operate in ambiguous environments.

Responsabilidades

• Lead the team that measures and analyses courier patterns and develop local and global solutions to maximise courier experience and efficiency.
• Collaborate with the global Courier Operations team, Country Leadership, and local market teams to identify improvement opportunities.
• Drive KPI optimisation initiatives and ensure timely identification and remediation of issues; balance business and legal risks with Legal and P&T teams.
• Partner with Product and Tech to evaluate build vs buy decisions and proactive detection/prevention of negative courier quality.

Conhecimentos

Data analysis

Stakeholder management

Team leadership

Strategic thinking

Communication

Problem solving

Ferramentas

SQL

Python

Incognia

Descrição da oferta de emprego

Just Eat Takeaway.com is seeking a senior, globally oriented leader to shape and manage a data-driven courier optimization program. You will guide a small team, partner with Courier Operations, Country Leadership, and market teams to identify opportunities, drive KPI improvements, and balance business and legal risks.

You will collaborate with Product and Tech on technology decisions and work to elevate courier experience across 13+ markets.