Global Courier Operations Leader

Just Eat Takeaway.com; Elmbridge; On-site; GBP 90,000 - 130,000; Full time

Job summary

Just Eat Takeaway.com seeks a senior leader to shape a new global KPI optimisation program for couriers. You will head a small team and collaborate with Courier Operations, Country Leadership, and Product/Tech to identify improvements across 13+ markets, boosting efficiency and courier experience.

You will balance data with qualitative feedback and drive cross-functional initiatives to keep decisions timely and compliant.

Qualifications

• Experience delivering data-driven improvements to courier operations or logistics.
• Ability to lead a multi-disciplinary team including analysts and process experts.
• Strong stakeholder management and communication across levels of the organisation.

Responsibilities

• Lead a multidisciplinary business operations team to improve courier KPI outcomes.
• Collaborate with Courier Operations, Country Leadership and Product/Tech teams on build vs buy decisions for leading tech.
• Balance quantitative data with courier feedback to identify macro and micro impacts on the courier experience.

Skills

Data analysis

Stakeholder management

People leadership

Cross-functional leadership

Strong communication

Self-starter

Job description

Just Eat Takeaway.com seeks a senior leader to shape a new global KPI optimisation program for couriers. You will head a small team and collaborate with Courier Operations, Country Leadership, and Product/Tech to identify improvements across 13+ markets, boosting efficiency and courier experience.

You will balance data with qualitative feedback and drive cross-functional initiatives to keep decisions timely and compliant.