Global Channel Expansion Manager — Remote-Ready Growth

Square; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Square is seeking a Channel Expansion Manager in London to lead third-party sales channels across international markets. You’ll launch new markets, streamline existing channels, and fix operational bottlenecks to scale growth.

This role is the connective tissue between Channel Sales and other functions, delivering tangible outcomes rather than plans. Ideal candidates have proven experience in sales/operational roles, designing processes from scratch, and managing multiple cross-functional

Qualifications

• Proven experience in sales operations, business operations, program management, or channel-related roles.
• Demonstrated experience designing and implementing commercial processes from scratch, and improving processes that aren't working.
• A track record of diagnosing operational problems and delivering fixes that stuck — ideally somewhere scaling quickly or lacking existing structure.
• Ability to run multiple complex, cross-functional programs concurrently and to a deadline.

Responsibilities

• Own a portfolio of improvement programs that take early-stage, manually run channels and make them scalable.
• Diagnose where a channel is breaking down using performance data, partner feedback, and frontline input — separating root causes from symptoms.
• Design, document, and implement the processes that don't yet exist across partner onboarding, deal registration, lead routing, escalation, and support handoffs.
• Remove the manual workarounds, bottlenecks, and single points of dependency that cap growth.
• Prioritise the improvement backlog by impact on partner productivity, revenue, and operational risk.
• Land changes properly: train the teams affected, document the new way of working, and confirm the fix has held.
• Run the end-to-end delivery of channel launches, translating expansion decisions into live sales channels.
• Turn agreed priorities into executable market plans with clear owners, milestones, dependencies, and dates.
• Turn the channel proposition into a market-ready go-to-market plan covering target partner profile, recruitment, onboarding, and enablement.
• Coordinate everything needed to go live — partner collateral, training, incentive mechanics, and support models.
• Close out market-specific regulatory, legal, and compliance requirements with Legal, Risk, and Compliance, including partner contracting and due diligence.
• Hand over cleanly to the teams running each market day to day, and feed learnings back into the global playbook.
• Work with Sales Support and Tooling to decide how the channel should run operationally — onboarding workflows, deal registration, quoting, commission and payout, contract administration — then partner with Sales Operations, Finance, and the regions to implement it.
• Define the reporting that gives leadership visibility of partner pipeline, activation, and productivity by market and channel, working with F&S and Data Science to build it.
• Surface risks to channel targets early, working with the regions who own their pipeline and forecast.
• Act as the single point of coordination for channel expansion across Product, Sales, Operations, Finance, Legal, Risk, Compliance, Marketing, and Enablement.
• Line up the stakeholders each programme depends on, secure their commitment, and hold them to agreed deliverables and dates.
• Identify blockers early, resolve them directly where you can, and elevate with a clear recommendation where the decision sits above you.
• Broker trade-offs between competing functional priorities, and communicate progress, risks, and results to senior stakeholders.
• Input into the analysis behind market-level pricing, commission structures, and incentive models with Channel Sales, Product, and Finance.
• Research market and competitor channel programs, turning insight into decision-ready recommendations and business cases.
• Develop new ideas into briefs that frame the opportunity, the options, the commercial case, and your recommendation — to a standard that can go to GTM leadership.

Skills

Sales operations

Program management

Channel-related roles

Cross-functional collaboration

Analytical skills

Job description

Square is seeking a Channel Expansion Manager in London to lead third-party sales channels across international markets. You’ll launch new markets, streamline existing channels, and fix operational bottlenecks to scale growth.

This role is the connective tissue between Channel Sales and other functions, delivering tangible outcomes rather than plans. Ideal candidates have proven experience in sales/operational roles, designing processes from scratch, and managing multiple cross-functional