Channel Expansion Manager

Block; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Block is seeking a Channel Expansion Manager to lead the delivery of third-party sales channels across international markets. The role focuses on launching channels in new markets and streamlining mature channels to scale operations.

You will identify breakdowns, build new processes, and fix operational issues that limit growth. This is a hands-on, results-driven role that connects Channel Sales with multiple functions and ships tangible outcomes.

Responsibilities

• Lead the delivery of Block's third-party sales channels across international markets.
• Launch channels in new markets and streamline existing channels to scale operations.
• Identify breakdowns, build processes that don't exist, and fix operational problems that cap growth.

Job description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

About the role

The Channel Expansion Manager leads the delivery of our third party sales channels - Independent Consultants and Resellers - across international markets.

The role has two equally important halves. One is launching channels in new markets. The other is taking the channels we already have, many of them still immature and manually run, and making them streamlined and ready to scale. That second half means finding where a channel is breaking down, building the processes that don't yet exist, and fixing the operational problems that cap how fast a market can grow.

This isn't a planning role. You're the connective tissue between Channel Sales and every function expansion depends on — and you're judged on what actually ships.

Who you are

You're someone who:

• Builds where there's nothing – You're a structured thinker who thrives in ambiguity and is comfortable designing a process from scratch
• Ships and fixes – You take more satisfaction in landing a change than in writing the plan for it
• Is commercially curious – You want to know what's driving the numbers, not just what the numbers are
• Gets things done through others – You deliver through teams you don't manage, and you're good at it
• Is tenacious – You'll