Global Broker Support Manager – Reinsurance Ops

Gallagher Re; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading reinsurance firm in London is looking for a Broker Support Manager to drive operational excellence and improve client experiences. In this role, you will coordinate a team, implement process efficiencies, and ensure compliance in a dynamic environment. Ideal candidates will have relevant industry experience, strong leadership skills, and proficiency in Microsoft tools. This role comes with competitive compensation and a robust benefits package.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x basic salary)

Income protection

Health cash plan or private medical insurance

Employee Stock Purchase plan

Qualifications

• Previous experience in the re/insurance industry, preferably in broking operations.
• Solid understanding of reinsurance or facultative business is highly preferred.
• Proven management experience in a large, matrixed corporate environment.
• Proven management experience in large corporate environments.
• Ability to travel as needed.

Responsibilities

• Coordinate broker support operations for sales and client experiences.
• Identify opportunities for process efficiency and automation.
• Ensure data controls and compliance with regulatory requirements.
• Mentor and develop broker support team members.
• Onboard and train new joiners and staff.
• Develop relationships with internal partners.

Skills

Leadership

Process improvement

Regulatory compliance

Team development

Client relationship management

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading reinsurance firm in London is looking for a Broker Support Manager to drive operational excellence and improve client experiences. In this role, you will coordinate a team, implement process efficiencies, and ensure compliance in a dynamic environment. Ideal candidates will have relevant industry experience, strong leadership skills, and proficiency in Microsoft tools. This role comes with competitive compensation and a robust benefits package.