Global Banking Client Support Advisor (Hybrid, 24/7 shifts)

Barclays; Glasgow; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Job summary

Barclays in Glasgow is seeking a Customer Service Advisor to welcome clients as the first point of contact, delivering support across telephony and written channels in a fast-paced, client-focused environment.

You will build relationships, listen actively, and offer banking solutions with care, while collaborating with teams to ensure accuracy and timely outcomes in a hybrid working setup.

Responsibilities

• Delivering client service across telephony and written channels
• Building trusted relationships by understanding needs with empathy and professionalism
• Supporting clients with banking products and services, offering solutions that meet their circumstances
• Listening carefully to provide clear, accurate, and timely support
• Working with colleagues to deliver a consistent, high-quality experience
• Following policies and processes to maintain a strong risk and control environment

Job description

Barclays in Glasgow is seeking a Customer Service Advisor to welcome clients as the first point of contact, delivering support across telephony and written channels in a fast-paced, client-focused environment.

You will build relationships, listen actively, and offer banking solutions with care, while collaborating with teams to ensure accuracy and timely outcomes in a hybrid working setup.