Investment Client Support Specialist

Barclays; Glasgow; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Barclays in Glasgow is seeking a Client Service Advisor in Direct Investing to provide high‑quality telephony support to investment customers. You will handle a varied range of queries, help users navigate the online investment platform, and deliver clear, accurate guidance with confidence.

You will deliver positive outcomes, recognise vulnerability, and uphold regulatory standards. Training is in‑office, then a hybrid pattern with three days in the office.

Qualifications

• Customer service experience with a focus on positive outcomes.
• Excellent verbal communication and active listening on the phone.
• Strong problem-solving skills for varied and complex queries.
• Digital capability to navigate online platforms and services.
• Ability to recognise customer vulnerability and adapt accordingly.

Responsabilités

• Provide telephony-based customer service for accounts, products and services in a timely and professional manner.
• Collaborate with bank teams to align, promote, and integrate customer care initiatives.
• Maintain accurate customer records and documentation.
• Participate in training and development to improve customer skills.
• Escalate issues to relevant teams promptly.
• Handle multi-channel communications including chat, email and phone.

Connaissances

Customer service

Verbal communication

Problem solving

Digital capability

Regulatory awareness

Description du poste

Barclays in Glasgow is seeking a Client Service Advisor in Direct Investing to provide high‑quality telephony support to investment customers. You will handle a varied range of queries, help users navigate the online investment platform, and deliver clear, accurate guidance with confidence.

You will deliver positive outcomes, recognise vulnerability, and uphold regulatory standards. Training is in‑office, then a hybrid pattern with three days in the office.