Customer Experience Advisor – Banking, Glasgow

A01 Santander UK plc; Glasgow; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

25 days’ holiday

Pension contributions

Flexible benefit allowance

Healthcare benefits

Résumé du poste

Santander UK is seeking a Customer Experience Advisor for the Glasgow BR Branch. You will handle in-branch and telephone interactions, support day-to-day transactions, and build strong customer relationships on a rota basis across 35 hours per week.

You’ll be part of a multi-skilled team, with a focus on delivering exceptional service, safeguarding customers, and continuously improving the customer experience with support and training provided.

Qualifications

• Proven ability to deliver outstanding customer service either face to face or via telephony.
• Clear communication to understand customer needs and provide solutions.
• Willingness to be flexible across a multi-skilled role and shift pattern.

Responsabilités

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing knowledge of services and products to help customers.
• Identifying new ways to improve the customer experience.

Connaissances

Customer service

Communication

Teamwork

Problem solving

Description du poste

Santander UK is seeking a Customer Experience Advisor for the Glasgow BR Branch. You will handle in-branch and telephone interactions, support day-to-day transactions, and build strong customer relationships on a rota basis across 35 hours per week.

You’ll be part of a multi-skilled team, with a focus on delivering exceptional service, safeguarding customers, and continuously improving the customer experience with support and training provided.