Glasgow Guest Experience Ambassador

Rapport; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Pension scheme

Wellness programs

Learning & development

WOW Awards

Paid day off

Job summary

Rapport, a guest services provider, seeks a warm and professional Community Ambassador to join our client’s Glasgow offices. You’ll be part of a small on-site team delivering exceptional guest experiences and supporting events.

Must be available for full-time, 40 hours weekly, with vetting including UK address proof for the last 6 years. We offer a pension, wellness programs, learning opportunities, and recognition awards, plus exclusive staff discounts.

Qualifications

• At least 1 year in customer service corporate, luxury hotel, or premium airline environments.
• Proactive and energetic with strong attention to detail.
• Outstanding communication and interpersonal skills.

Responsibilities

• Deliver a seamless, welcoming experience for clients, guests and colleagues.
• Manage reception duties in person, by phone and email with professionalism.
• Maintain knowledge of building and facilities to assist visitors.
• Coordinate on-site events and client activities.
• Ensure reception areas reflect a professional, inviting environment.
• Collaborate with other teams to deliver cohesive service.
• Handle meeting room and travel bookings, invoices, and gifts.
• Provide onboarding support for new starters on their first day.

Skills

Customer service

Hospitality

Guest relations

Communication

Team player

Job description

Rapport, a guest services provider, seeks a warm and professional Community Ambassador to join our client’s Glasgow offices. You’ll be part of a small on-site team delivering exceptional guest experiences and supporting events.

Must be available for full-time, 40 hours weekly, with vetting including UK address proof for the last 6 years. We offer a pension, wellness programs, learning opportunities, and recognition awards, plus exclusive staff discounts.