Guest Experience Ambassador

Rapport; City Of London; Sur place; GBP 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Breakfast and lunch

Tea and coffee facilities

Pension scheme

Wellness programs

Employee Assistance Program

Digital GP services

Learning & development

WOW Awards

Paid day off

Résumé du poste

Rapport Guest Services is recruiting a Guest Services Ambassador based at our client’s Baker Street office in London. You will join a diverse team that supports an accountancy and business advisory firm, delivering warm reception, professional switchboard management, and precise meeting room coordination.

You will greet guests, manage check-ins/outs, and provide local recommendations to enhance the guest experience, while maintaining high standards of service and administrative duties.

Qualifications

• Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
• Demonstrate the ability to work independently and manage own workload.

Responsabilités

• Efficiently routing incoming/outgoing calls, ensuring guests receive prompt assistance and information (Switchboard management).
• Providing personalised support, addressing inquiries and resolving issues to enhance the guest experience (Helpdesk management).
• Greeting guests with a warm smile, handle check-ins and check-outs, and managing meeting room reservations with precision (Reception duties).
• Fostering an inviting atmosphere by interacting with guests, answering questions, and providing recommendations for local attractions (Lobby Hosting duties).
• Escorting guests to their booked meeting spaces within the building when required.
• Improving customer engagement in all areas.
• Maintaining high standards so that customer's expectations are consistently exceeded.
• Checking that all meeting rooms are set up correctly according to the agreed specification.
• Supporting the smooth operation of the Client Services function through a range of administrative duties, including report generation, record maintenance, data management, and general office administration, ensuring accurate records and efficient day-to-day operations.

Connaissances

Rapport values

Build rapport

Outgoing personality

Proactive & adaptable

Attention to detail

Presentation skills

Communication skills

Independent work

Description du poste

Rapport Guest Services is recruiting a Guest Services Ambassador based at our client’s Baker Street office in London. You will join a diverse team that supports an accountancy and business advisory firm, delivering warm reception, professional switchboard management, and precise meeting room coordination.

You will greet guests, manage check-ins/outs, and provide local recommendations to enhance the guest experience, while maintaining high standards of service and administrative duties.