Guest Experience Ambassador | Front Desk Lead

Rapport Guest Services; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Pension scheme

Wellness programmes

Digital GP services

Learning & development

WOW Awards

Paid volunteering day

Job summary

Rapport Guest Services is recruiting a Guest Services Ambassador for our Central London operation. You will welcome guests warmly, manage arrivals and inquiries, and build strong relationships with guests and stakeholders to ensure a seamless experience.

The role is full-time (40 hours per week, Mon-Fri, 7am–7pm), based in Central London, with a salary of £34,000 per year. You will join a team that delivers high-end guest experiences and opportunities for development within a premium environment.

Responsibilities

• Provide a warm, professional and personalised welcome to all guests and visitors.
• Manage guest arrivals, enquiries and requests, ensuring every interaction is handled with care and attention.
• Build genuine relationships with guests, colleagues and key stakeholders.
• Take ownership of the guest journey and look for opportunities to make every experience memorable.
• Support the smooth day-to-day running of the reception and front-of-house areas.
• Ensure reception and guest-facing spaces are always presented to an exceptional standard.
• Work closely with your colleagues to share information and provide a seamless service.
• Respond confidently to changing priorities and guest requests throughout the day.
• Look for new and creative ways to continually improve the guest experience.
• Support wider team activities, meetings and events when required.

Job description

Rapport Guest Services is recruiting a Guest Services Ambassador for our Central London operation. You will welcome guests warmly, manage arrivals and inquiries, and build strong relationships with guests and stakeholders to ensure a seamless experience.

The role is full-time (40 hours per week, Mon-Fri, 7am–7pm), based in Central London, with a salary of £34,000 per year. You will join a team that delivers high-end guest experiences and opportunities for development within a premium environment.