Guest Service Ambassador

Rapport Guest Services; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Pension scheme

Wellness programmes

Digital GP services

Learning & development

WOW Awards

Paid volunteering day

Job summary

Rapport Guest Services is recruiting a Guest Services Ambassador for our Central London operation. You will welcome guests warmly, manage arrivals and inquiries, and build strong relationships with guests and stakeholders to ensure a seamless experience.

The role is full-time (40 hours per week, Mon-Fri, 7am–7pm), based in Central London, with a salary of £34,000 per year. You will join a team that delivers high-end guest experiences and opportunities for development within a premium environment.

Responsibilities

• Provide a warm, professional and personalised welcome to all guests and visitors.
• Manage guest arrivals, enquiries and requests, ensuring every interaction is handled with care and attention.
• Build genuine relationships with guests, colleagues and key stakeholders.
• Take ownership of the guest journey and look for opportunities to make every experience memorable.
• Support the smooth day-to-day running of the reception and front-of-house areas.
• Ensure reception and guest-facing spaces are always presented to an exceptional standard.
• Work closely with your colleagues to share information and provide a seamless service.
• Respond confidently to changing priorities and guest requests throughout the day.
• Look for new and creative ways to continually improve the guest experience.
• Support wider team activities, meetings and events when required.

Job description

We are excited to be recruiting a Guest Services Ambassador for an exciting new Rapport client based in Central London.

This is a fantastic opportunity to join a brand-new operation and be part of creating an exceptional guest experience from the very beginning. As one of the faces of the business, you’ll provide a warm, professional and personalised welcome to every guest, ensuring their experience is seamless from the moment they arrive.

You’ll work as part of a brilliant team, building strong relationships with colleagues, clients and guests while always looking for those little opportunities to go above and beyond.

Type of contract: Full-time, Permanent

Hours: 40 hours per week (Monday–Friday, shift rota between 7am and 7pm)

Salary: £34,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programmes, an Employee Assistance Programme and digital GP services.
• Thrive Personally & Professionally: Unlock learning and development opportunities to support your career.
• Celebrate Excellence: Shine a spotlight on outstanding colleagues through our WOW Awards.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.

What you’ll be doing

• Provide a warm, professional and personalised welcome to all guests and visitors.
• Manage guest arrivals, enquiries and requests, ensuring every interaction is handled with care and attention.
• Build genuine relationships with guests, colleagues and key stakeholders.
• Take ownership of the guest journey and look for opportunities to make every experience memorable.
• Support the smooth day-to-day running of the reception and front-of-house areas.
• Ensure reception and guest-facing spaces are always presented to an exceptional standard.
• Work closely with your colleagues to share information and provide a seamless service.
• Respond confidently to changing priorities and guest requests throughout the day.
• Look for new and creative ways to continually improve the guest experience.
• Support wider team activities, meetings and events when required.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally have experience within a corporate reception, luxury hotel, premium airline or another high-end customer service environment.
• Have a genuine passion for people and delivering exceptional service.
• Be warm, engaging and confident, with the ability to build rapport naturally.
• Be proactive and enjoy taking ownership rather than waiting to be asked.
• Have excellent communication and interpersonal skills.
• Be organised with great attention to detail.
• Be comfortable working in a busy environment where priorities can change throughout the day.
• Bring personality, energy and a positive can-do attitude to the team.
• Enjoy finding those small personal touches that can turn great service into a memorable experience.
• Be committed to learning, developing and growing your career.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.

Find out more about Rapport and our values on our website.

Rapport job adverts always gain a high response rate, but we review all applications. Please check your inbox and junk/spam folder for our response. Due to high application volumes, we recommend applying for one role at a time and choosing the opportunity that best matches your experience.