German-Speaking Patient Care Advisor - Remote

ZAVA; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A digital health company in the UK is looking for a Patient Care Advisor who speaks fluent German and English. This remote role requires handling patient inquiries, assisting with medical administration, and collaborating with teams to provide high-quality healthcare experiences. The ideal candidate will have strong communication skills and a desire to empower patients. Benefits include a flexible working arrangement, wellness access, and a generous leave policy.

Benefits

33 days paid leave

Free access to Wellness Cloud

Healthcare cashback plan

20% off ZAVA products

MacBook Pro provided

Flexible bank holidays

£500 training budget after probation

Vitality Private Health Insurance

Company sabbatical after 2 years

Work from overseas for 2 months annually

Qualifications

• Compassionate and dedicated patient support.
• Ability to work remotely with one day in the office.
• Experience or interest in healthcare.

Responsibilities

• Handle patient inquiries through various channels.
• Assist with communication between healthcare professionals.
• Log and manage complaints as necessary.
• Facilitate communication with labs and pharmacies.
• Ensure compliance with regulations and quality standards.
• Ensure adherence to regulatory requirements.

Skills

Call centre or customer support experience

Strong communication skills (written & verbal)

Ability to manage and prioritise multiple tasks

Excellent problem-solving skills

Proficient with IT systems

Empathetic

Fluent German

Fluent English

Tools

Google Suite

Booking systems

Job description

A digital health company in the UK is looking for a Patient Care Advisor who speaks fluent German and English. This remote role requires handling patient inquiries, assisting with medical administration, and collaborating with teams to provide high-quality healthcare experiences. The ideal candidate will have strong communication skills and a desire to empower patients. Benefits include a flexible working arrangement, wellness access, and a generous leave policy.