German Speaking Ecommerce Customer Service

TN United Kingdom; Warrington; On-site; GBP 29,000 - 33,000; Full time

Job summary

Join a vibrant and rapidly growing e-commerce team as a Bilingual Ecommerce Customer Service / Parts Advisor. This role offers a chance to deliver exceptional service to customers across Europe, particularly in Germany. You'll work in a dynamic environment, engaging with customers through various online platforms. The company values its employees, offering a competitive salary and generous benefits, including 33 days of annual leave and opportunities for professional growth. If you are passionate about customer service and fluent in both German and English, this position is perfect for you!

Benefits

33 days annual leave

Pension Scheme

Life Assurance

Company vehicle purchase scheme

Discount on Service, Bodyshop, and Parts

Volunteer day for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Fluent in German and English, both spoken and written.
• Excellent customer service skills with attention to detail.

Responsibilities

• Deliver outstanding customer service via email, live chat, and phone.
• Resolve customer queries for German online channels.

Skills

Fluent in German

Fluent in English

Excellent customer service skills

Attention to detail

Ability to multitask

Tools

Microsoft Outlook

Microsoft Excel

Zendesk

eBay

Amazon Seller Central

Job description

Social network you want to login/join with:

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Client:

Pybus Recruitment Ltd

Location:

Warrington, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a544fbfd0d7a

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Description
Job Title: German Speaking Ecommerce Customer Service / Parts Advisor – Bilingual - Fluent in German and English
Location: Woolston, Warrington, WA1 4RW – role is based from their site in Woolston Monday to Friday
Salary: £29,000-£33,000 (depending on experience + 33 days holiday, Life Assurance, pension, and other great Company benefits.
The role is Full Time and Permanent and will be working Monday to Friday and will be shifted between the hours of 8.00 am - 8.00 pm, so could be a mixture of some 8.00 am - 4.30 pm some 11.30 am - 8.00 pm, or other shifts in between these hours.
This role is office based in Woolston, Warrington, there is no option for home working.
Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and the channel islands. They are one of the Top 25 Sunday Times best big companies to work for.
Our client is actively looking for Bilingual Ecommerce Customer Service / Parts Advisor with a passion for providing excellent service to their e-commerce team as part of their Parts Plus Distribution Centre in Warrington.
Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the e-commerce and operations teams in a rapidly growing business unit covering continental European regions including Germany.
Our client is currently looking for people with the following language skills:
• Fluent in English and German - speaking, reading, and writing.
Role & Responsibilities:
• Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat, and telephone for their German, online channels.
• Resolving customer queries received through our client's European eBay, Amazon, and e-commerce webshops.
• Resolving and processing returns, exchanges, and discrepancies in a timely manner.
• Communicate with couriers with outbound/lost/damaged in-transit shipments.
• Coordinate orders on internal/external systems.
• Coordinate with external e-commerce partners.
Attributes:
• Fluent in German as well as English.
• Computer Skills - Microsoft Outlook and Excel, Zendesk, eBay, and Amazon Seller Central experience desired but not essential.
• Excellent customer service skills.
• Excellent attention to detail.
• Ability to prioritize, multitask and react quickly to urgent inquiries.
• Ability to communicate well with all internal departments.
• Professional email and telephone manner.
• Confidence to speak to a wide range of customers.
• An interest or knowledge of vehicle car parts is desired.
• Technical experience with e-commerce platforms (desired but not essential).
Together with their generous rewards and structured approach to training and development, our client offers real job security and every opportunity to progress. So if you looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate, this position will offer:
• Industry-leading package.
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
• Pension Scheme & Life Assurance.
• company vehicle purchase scheme.
• Discount on Service, Bodyshop, and Parts.
• 1 day each year to volunteer for a charity of your choice.
• Cycle to work purchase scheme.
• Access to the Perks at Work discount website.
Please only apply for this role if you are fine to travel to Woolston, Warrington, Monday to Friday, there is no option for home working for this role. So candidates will need to drive or get to the site in public transport.
To apply for this role please submit your full and up-to-date CV to Jonathan Sweasey at Pybus Recruitment on email: [emailprotected] or call 0191 8237799

Requirements

Attributes:
• Fluent in German as well as English.
• Computer Skills - Microsoft Outlook and Excel, Zendesk, eBay, and Amazon Seller Central experience desired but not essential.
• Excellent customer service skills.
• Excellent attention to detail.
• Ability to prioritize, multitask and react quickly to urgent inquiries.
• Ability to communicate well with all internal departments.
• Professional email and telephone manner.
• Confidence to speak to a wide range of customers.
• An interest or knowledge of vehicle car parts is desired.
• Technical experience with e-commerce platforms (desired but not essential).

Benefits

In addition to receiving a competitive salary, for the right candidate, this position will offer:
• Industry-leading package.
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
• Pension Scheme & Life Assurance.
• company vehicle purchase scheme.
• Discount on Service, Bodyshop, and Parts.
• 1 day each year to volunteer for a charity of your choice.
• Cycle to work purchase scheme.
• Access to the Perks at Work discount website.


Requirements
Fluent in German and English