German Customer Service Representative - (Hybrid, mostly remote)

JR United Kingdom; Greater Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in healthcare is seeking a German Customer Service Representative to join their dynamic team. This role offers a hybrid working model, primarily remote, with occasional office visits. The successful candidate will engage with customers, ensuring top-quality service through effective communication and product knowledge. You'll have the opportunity to contribute to a supportive environment that values customer satisfaction and personal growth. With additional benefits like a contributory pension scheme and discounts at leading brands, this position is perfect for someone passionate about delivering exceptional service.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Eye care vouchers

Free monthly nutritional and personal care products

Discounts at leading brands and retailers

Qualifications

• Experience in customer service is preferred but not essential.
• Self-motivated with a positive attitude and strong communication skills.

Responsibilities

• Handle inbound and outbound calls to provide excellent customer service.
• Demonstrate extensive knowledge of product ranges to assist customers.

Skills

German language proficiency

Customer service experience

Communication skills

Attention to detail

Job description

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German Customer Service Representative - (Hybrid, mostly remote), greater manchester

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Client:

Origin Recruitment Ltd

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile:

Origin Multilingual is proud to announce, we are searching for a German Speaking

Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities:

● Answering calls from existing and new customers

● Proactively dealing with all queries relating to the business

● Taking orders and bookings via external and internal calls

● A professional approach with the ability to build rapport with each customer

● Demonstrating extensive knowledge on all product ranges

● Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position, will have the following competences:

● Previous experience in a similar role (preferred but not essential)

● Customer service experience (preferred but not essential)

● Self-motivated, with a ‘can do’ attitude

● Attention to detail with high level of communication skills is essential

● A passion to deliver the highest quality for our client’s customers

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Week 1: Monday to Friday. 07:00 – 15:15

Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00

Week 3: Monday to Friday. 11:00 – 19:15

Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00

Week 5: Monday to Friday. 11:45 – 20:00

Week 1: Monday to Friday. 07:00 – 15:15 UK Time

Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time

Week 3: Monday to Friday. 11:00 – 19:15 UK Tim

Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time

Week 5: Monday to Friday. 11:45 – 20:00 UK Time

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Additional benefits:

● Contributory pension scheme of up to 6%

● Opportunity to buy & sell holiday

● Contributory hospital and health cash plan

● Eye care vouchers

● Free monthly nutritional and personal care products

● Discounts at leading brands and retailers