E Commerce Advisor

The Recruitment Solution; Warrington; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an eCommerce Customer Service Advisor to join their dynamic parts team. This role focuses on delivering exceptional customer service through various online channels, including email and live chat. You will be the first point of contact for customers, handling inquiries, returns, and coordinating with couriers. The position offers a rewarding career with structured training and development opportunities, ensuring job security in a rapidly growing business unit. If you have a passion for customer service and a keen interest in vehicle parts, this is the perfect opportunity for you!

Benefits

33 days annual leave

Pension scheme

Life assurance

Vehicle purchase scheme

Discounts on service and parts

Volunteer day for charity

Cycle to work scheme

Access to Perks at Work discount website

Qualifications

• Proficiency in Microsoft Outlook and Excel; experience with ecommerce platforms is a plus.
• Excellent customer service skills and strong communication abilities.

Responsibilities

• Deliver outstanding customer service via email, live chat, and telephone.
• Resolve customer queries and manage orders on internal/external systems.

Skills

Microsoft Outlook

Microsoft Excel

Customer Service Skills

Communication Skills

Attention to Detail

Multitasking

Knowledge of Vehicle Parts

Tools

Zendesk

eBay

Amazon Seller Central

Job description

My client, a well-respected automotive dealer group, is looking for an eCommerce Customer Service Advisor with a passion for providing excellent service to the parts ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will work closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering local online markets.

Role & Responsibilities:

1. Deliver outstanding customer service by answering customer queries primarily via email, live chat (tbc), and telephone.
2. Resolve customer queries received through eBay, Amazon, and ecommerce Webshop.
3. Handle returns, exchanges, and discrepancies promptly.
4. Coordinate with couriers regarding outbound, lost, or damaged shipments.
5. Manage orders on internal/external systems.
6. Collaborate with external ecommerce partners.

Additional Benefits:

• 33 days annual leave (including bank holidays), plus an annual leave purchase & sale scheme.
• Pension scheme & life assurance.
• Vehicle purchase scheme.
• Discounts on service, bodyshop, and parts.
• One day annually to volunteer for a charity of your choice.
• Cycle to work purchase scheme.
• Access to Perks at Work discount website.

Required Attributes:

• Proficiency in Microsoft Outlook and Excel; experience with Zendesk, eBay, and Amazon Seller Central is desirable but not essential.
• Excellent customer service skills and attention to detail.
• Ability to prioritize, multitask, and respond quickly to urgent inquiries.
• Strong communication skills with internal departments.
• Professional email and telephone manner.
• Confidence speaking with a wide range of customers.
• Interest or knowledge of vehicle parts is preferred.
• Technical experience with ecommerce platforms is a plus but not required.

Join us for a rewarding career with structured training, development opportunities, and job security. If you're interested, please apply today.

To find out more or apply, email [e-mail] or call 0208 133 6158. You can also message or WhatsApp Steve directly at 07548 868290.