Customer Service Advisor

TN United Kingdom; Chester; On-site; GBP 27,000 - 33,000; Full time

Job summary

Join a forward-thinking company in the financial services sector, where you will provide exceptional customer service to clients. This role offers you the chance to leverage your language skills in French and/or Spanish while working in a supportive environment that values your contributions. With comprehensive training and development opportunities, you will have limitless potential to grow and advance your career. Be part of a team that is committed to excellence and customer satisfaction, making a real impact in the industry.

Benefits

Comprehensive training and development programmes

Generous holiday leave

Friendly, supportive work environment

Opportunities for career advancement

Unique experience in the financial services industry

Qualifications

• Fluency in French and/or Spanish and English is essential.
• Strong understanding of financial services is desired.
• Ability to work effectively in a team with high attention to detail.

Responsibilities

• Provide high-quality customer service to clients.
• Communicate effectively with clients in German.
• Resolve customer inquiries promptly and professionally.

Skills

Fluency in French

Fluency in Spanish

Fluency in English

Customer Service Skills

Attention to Detail

Teamwork

Education

Understanding of Financial Services

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

• Join a Great Team Within an Established Company!
• Limitless Potential to Grow & Develop!

About Our Client

Our client is a large-scale organisation, operating within the Financial Services sector. Renowned for their commitment to excellence, they are based in the beautiful city of Chester and have a reputation for delivering an outstanding customer experience.

Job Description

• Providing high-quality customer service to clients.
• Communicating effectively with clients in German.
• Resolving customer inquiries promptly and professionally.
• Maintaining up-to-date knowledge of financial products and services.
• Working closely with other team members to ensure customer satisfaction.
• Adhering to company policies and regulations.
• Assisting in the development of customer service procedures.
• Contributing to the overall success of the customer service team.

The Successful Applicant

A successful French or Spanish Speaking Customer Service Advisor should have:

• Fluency in French and/or Spanish and English.
• A strong understanding of financial services - Desired.
• Ability to work effectively in a team.
• High attention to detail.
• Proficiency in Microsoft Office Suite.

What's on Offer

• An estimated salary range of £27,000 - £33,000.
• Comprehensive training and development programmes.
• A friendly, supportive work environment.
• A generous holiday leave.
• Opportunities for career advancement.
• Unique experience in the financial services industry.