German Speaking Customer Support Executive

Rentavilla4u; Congleton; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated German Speaking Customer Support Executive to enhance their customer service team. This role involves engaging with German customers, providing top-notch support, and driving sales through effective communication and relationship building. Join a dynamic company known for its high-quality outdoor products and enjoy a friendly work environment with strong career potential. Your fluency in German and customer service experience will be key to your success in this exciting position.

Benefits

Friendly working environment

Early finish on Fridays

Competitive pay and holiday packages

Potential bonus schemes

Qualifications

• Fluent in German (native level) is essential.
• Previous customer service and administrative experience required.

Responsibilities

• Responding to customer inquiries via email and phone.
• Providing excellent customer service and converting inquiries into sales.
• Maintaining customer databases and raising orders.

Skills

Fluency in German

Customer service experience

Sales orientation

Organizational skills

IT literacy (CRM, MS Office)

Job description

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£26,000 - £30,000 per annum, Benefits, Realistic OTE of £45k+, free break

German Speaking Customer Support Executive

• Safer Hand Solutions Ltd
• Congleton, Cheshire, CW12 4TR
• Permanent

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German Speaking Customer Support Executive
Permanent, Full Time / Monday – Thursday 9am – 5pm, Friday 9am – 4pm
Location: Congleton
Salary: £26,000 per annum

A well-established company in the outdoor industry based in Congleton. They specialize in providing high-quality clothing, footwear, and equipment to businesses and organizations. The company focuses on delivering durable, high-performance, and sustainable products for professionals and outdoor enthusiasts.

Established in 2007, they have experienced significant growth and work with some of the biggest and most exclusive brands. They are now looking for a new team member to join as a European Account Executive.

The German Speaking Customer Support Executive will be a motivated, sales-focused individual supporting the German customer base. Fluency in German (both written and spoken) is required; additional European languages are a plus.

Reporting to the EU Business Development Manager, the role involves being the first point of contact for EU customers, providing excellent customer service, responding to sales inquiries, and offering administrative support.

Responsibilities include:

• Responding to customer inquiries via email and phone, including new support requests.
• Providing excellent customer service, responding to quote requests, and liaising with customers to convert inquiries into sales orders.
• Driving sales by understanding customer requirements and matching them with available products.
• Building positive customer relationships to enhance sales and satisfaction.
• Accurate data entry and maintenance of customer databases.
• Raising orders, sending proforma invoices, and chasing outstanding payments.
• Translating documents and assisting with marketing activities as needed.
• Occasionally attending trade shows in Europe.

Requirements for success:

• Fluent in German (native level)
• Excellent listening and communication skills
• Strong organizational skills and ability to work independently under deadlines
• Previous customer service and administrative experience
• Sales-oriented with attention to detail
• Proactive, enthusiastic, flexible
• IT literacy (CRM, MS Office)

Benefits include:

• A friendly, relaxed working environment
• Early finish on Fridays
• Competitive pay and holiday packages
• Potential bonus schemes

This is a fantastic opportunity to join a growing business with strong career potential. For more information, contact Jo Thompson at Safer Hand Solutions or apply today.

Note: Safer Hand Solutions acts as an employment agency. By applying, you agree to us holding your details. Due to high volume, only shortlisted applicants will be contacted.