German Speaking Customer Service Representative

Euro London Appointments Ltd; Guildford; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discretionary annual bonus

Hybrid working

Free onsite parking

Birthday off

Additional holiday days

Supportive environment

Job summary

Euro London Appointments Ltd is recruiting a German-speaking Customer Service Representative to join the Guildford team on a permanent, full-time basis. The role is hybrid, with two days per week in the office after training.

You will handle inquiries in German and English for UK and European customers, build strong relationships, and work with internal teams to resolve issues while keeping accurate records in our systems. This is a friendly, service-driven environment.

Qualifications

• Fluent German and English is essential.
• Proven experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a proactive approach.
• Comfortable handling enquiries by phone and email.
• Experience using CRM/ERP or similar systems.
• Highly organised with excellent attention to detail.
• Experience supporting international customers is advantageous.
• Experience with technical product inquiries or B2B/B2C helpful.

Responsibilities

• Handle customer enquiries via telephone and email in German and English.
• Be a key contact for German-speaking and UK customers.
• Resolve queries, complaints and service issues professionally.
• Build and maintain strong customer relationships.
• Maintain accurate customer records using internal systems.
• Work with internal teams to resolve queries efficiently.
• Support reporting and identify opportunities to improve customer satisfaction.
• Provide a consistently high standard of customer service.

Tools

CRM/ERP systems

Job description

Job title: German Speaking Customer Service Representative

Location: Guildford, Surrey – Hybrid (2 days per week in the office after training)

Contract: Permanent, Full-Time

We are recruiting for a German Speaking Customer Service Representative to join an established international business based in Guildford.

This is a fantastic opportunity for a customer-focused individual who enjoys building relationships, resolving queries and delivering excellent service. You will support customers across the UK and Europe, working within a friendly and collaborative team.

The Role

• Handle customer enquiries via telephone and email in German and English
• Act as a key point of contact for German-speaking and UK customers
• Resolve customer queries, complaints and service-related issues professionally
• Build and maintain strong customer relationships
• Maintain accurate customer records using internal systems
• Work closely with internal teams to ensure queries are resolved efficiently
• Support reporting and identify opportunities to improve customer satisfaction
• Provide a consistently high standard of customer service

About You

• Fluent German and English are essential
• Previous experience in customer service, customer support or client services
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach
• Comfortable handling customer enquiries over the phone and via email
• Experience using CRM, ERP or customer management systems
• Highly organised with excellent attention to detail
• Experience supporting international customers would be advantageous
• Previous experience with technical product enquiries or B2B/B2C customers would be beneficial

What's on Offer

• Discretionary annual bonus
• Hybrid working – just 2 days per week in the office after training
• Free onsite parking
• Birthday off
• 2 additional days off at Christmas + automatic increase of holiday with years of service
• Supportive and friendly working environment

This is a fantastic opportunity for a German speaker looking to develop their career within an international customer service environment.