Customer Service & Sales Support Representative In Guildford

Office Angels; Guildford; On-site; GBP 312,000 - 335,000; Full time

Job summary

Office Angels in Guildford is seeking a Customer Service & Sales Support Representative for a temporary (6 months) to permanent position. The role is office-based, full-time, 37.5 hours per week, with a salary of £28,000–£30,000 per month.

The successful candidate will handle inquiries, process orders in SAP, manage customer data, and support B2B/B2C portals while maintaining high standards of service.

Qualifications

• Strong customer service focus; experience in commercial business is a plus.
• Proficiency in SAP CRM and Microsoft Excel is advantageous.
• Preferably 3-4 years of experience in a customer service or order fulfilment environment

Responsibilities

• Provide exceptional customer service to internal and external customers, ensuring inquiries are handled professionally.
• Respond to incoming calls within three rings and emails within 24 hours.
• Accurately enter orders in SAP and maintain customer master data.
• Review and process new accounts in SAP swiftly and accurately.
• Assist customers with inquiries related to shipments, credits, returns, repairs, and product support.
• Enhance the customer experience across B2B and B2C portals.
• Foster strong internal relationships within the organisation globally.
• Generate daily and monthly reports in accordance with established standards.
• Maintain an organised and clean working environment.

Skills

Customer service

Sales support

Order fulfilment

SAP CRM

Microsoft Excel

Team collaboration

Tools

SAP CRM

Microsoft Excel

Job description

Customer Service & Sales Support Representative

Location: Guildford - free parking

Contract Type: Temporary (6 months) to Permanent

Permanent Salary: £28,000 - £30,000 per month

Hourly Rate: £14.35 - £15.38

Working Pattern: Full Time, Mon - Fri, office based, 37.5 hours per week

Are you experienced in Customer service or Sales support and immediately available for work?

Our client, a Global organisation in the retail industry, is seeking a dynamic and dedicated Customer Service & Sales Support Representative to join their thriving team. This is an exciting opportunity to be part of a well-known brand that values its culture and invests in the growth of its team members.

Key Responsibilities:

• Provide exceptional customer service to both internal and external customers, ensuring all inquiries are handled with the utmost professionalism.
• Respond to incoming calls within three rings and emails within 24 hours, maintaining the organisation's high standards of service.
• Accurately enter orders in a timely manner and maintain customer master data.
• Review and process new accounts in SAP swiftly, ensuring all information is correct and complete.
• Assist customers with inquiries related to shipments, credits, returns, repairs, and product support.
• Enhance the customer experience across B2B and B2C portals.
• Foster strong internal relationships within the organisation globally.
• Generate daily and monthly reports in accordance with established standards.
• Maintain an organised and clean working environment.

Desired Qualifications:

• Strong customer service focus; experience in commercial business is a plus.
• Proficiency in SAP CRM and Microsoft Excel is advantageous.
• Preferably 3-4 years of experience in a customer service or order fulfilment environment

Preferred Skills:

• Excellent organisational and communication skills.
• Strong attention to detail and the ability to multitask effectively.
• Ability to work collaboratively in a team and independently when necessary.
• Proficiency in Microsoft Office and PC usage.
• A positive attitude towards embracing and enhancing change.
• Exceptional verbal and written communication abilities.

This role is perfect for those who thrive in a collaborative and inclusive environment and are passionate about delivering outstanding customer service. The organisation prides itself on its commitment to customer satisfaction, and this position plays a crucial role in maintaining that standard.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.