German Speaking Customer Service Coordinator

Confidential; Blackburn; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Annual bonus opportunity

Hybrid working – 2 days WFH per week

Career development and progression

Job summary

Confidential in Blackburn is seeking a German-speaking Customer Service Coordinator to support customers in German and English. The role involves order processing, coordinating deliveries, and collaborating with internal teams to resolve issues. Hybrid work includes 2 days at home per week.

The ideal candidate speaks German and English fluently, has experience in industrial/manufacturing sectors, and is proficient with SAP, CRM, and MS Office.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service or coordination roles, preferably in industrial/manufacturing sectors.
• Experience with sales order processing and SAP usage.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Excellent communication and problem-solving abilities.

Responsibilities

• Respond to customer enquiries in German and English via phone and email, ensuring timely communication.
• Process customer orders and manage changes or updates efficiently.
• Organise delivery of goods and communicate with transport companies and warehouse team.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Manage multiple orders and ensure on-time deliveries.
• Provide product information and support to customers as required.
• Handle complaints professionally, aiming for quick and effective resolutions.
• Support the sales team with administrative tasks and customer follow-ups.
• Assist in improving processes to enhance the customer service experience.

Skills

German

English

Customer service

Coordination

CRM systems

MS Office

Attention to detail

Problem solving

Tools

SAP

Job description

As a German Speaking Customer Service Coordinator in Blackburn, you'll play a key role in assisting customers within the industrial and manufacturing industry, ensuring their queries and orders are handled efficiently. This position involves providing excellent service in German and English, helping the business run smoothly and delivering a high standard of customer care.

Client Details

An organisation in the industrial and manufacturing sector based in Blackburn.

Description

• Respond to customer enquiries in German and English via phone and email, ensuring timely and accurate communication.
• Process customer orders and manage any changes or updates efficiently.
• Organising delivery of goods for all orders and communicating with transport companies and warehouse team.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Manage multiple orders and ensure deliveries are on time.
• Provide product information and support to customers as required.
• Handle complaints professionally, aiming for quick and effective resolutions.
• Support the sales team with administrative tasks and customer follow-ups.
• Assist in improving processes to enhance the customer service experience.

Profile

• Fluency in both German and English, written and spoken.
• Experience in a customer service or coordination role, preferably within industrial or manufacturing sectors.
• Experience with sales order processing and experience using SAP.
• Strong organisational skills and attention to detail.
• Proficiency in using Microsoft Office and CRM systems.
• Excellent communication and problem-solving abilities.

Job Offer

• Salary ranging from 30,000 to 35,000, dependent on the level of experience.
• Annual bonus opportunity.
• Hybrid working - 2 days working from home p/w.
• Career development and progression.
• Permanent position based in Blackburn.
• Opportunity to work in the industrial and manufacturing industry.

People are at the heart of Michael Page. We are committed to creating an inclusive environment.

As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.

If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.