German-Speaking Customer Service Advisor | Hybrid

WAGSTAFF INC; Ruddington; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Job summary

WAGSTAFF INC is seeking a German-speaking Customer Service Advisor to support German and UK customers from Nottingham. You will handle quotations, order processing and enquiries, coordinating orders through to delivery with SAP and CRM tools.

The role emphasizes building strong internal relationships and driving order fulfilment. The ideal candidate has 2+ years in B2B customer service or order management within a manufacturing setting, with excellent German and English communication.

Qualifications

• At least 2 years' B2B customer service, sales support or order management experience.
• Experience in a manufacturing environment is preferred.
• Strong customer service and problem-solving skills.
• Experience using ERP/CRM systems (SAP and Salesforce desirable).
• Excellent written and verbal communication in English and German.
• Ability to build effective cross-department relationships.
• Experience in regulated manufacturing sectors (e.g., aerospace or medical) is advantageous.

Responsibilities

• Support German-speaking customers with enquiries and new orders.
• Prepare and issue customer quotations.
• Follow up quotations and support opportunities for business growth.
• Process customer orders and maintain accurate information in SAP.
• Carry out contract reviews to ensure customer requirements are met.
• Provide customers with product and order information.
• Build strong relationships with internal teams to ensure on-time fulfilment.
• Process customer returns.
• Work with Finance to resolve credit and invoice queries.
• Maintain accurate customer data across ERP and CRM systems.

Skills

German language

SAP

Salesforce

Customer service

Order management

B2B experience

English

Job description

WAGSTAFF INC is seeking a German-speaking Customer Service Advisor to support German and UK customers from Nottingham. You will handle quotations, order processing and enquiries, coordinating orders through to delivery with SAP and CRM tools.

The role emphasizes building strong internal relationships and driving order fulfilment. The ideal candidate has 2+ years in B2B customer service or order management within a manufacturing setting, with excellent German and English communication.