Customer Service Advisor - German Speaking

WAGSTAFF INC; Ruddington; Hybrid; GBP 27.000 - 37.000; Vollzeit

Benefits dieser Stelle

Annual bonus up to 5%

Zusammenfassung

WAGSTAFF INC is seeking a German-speaking Customer Service Advisor to support German and UK customers from Nottingham. You will handle quotations, order processing and enquiries, coordinating orders through to delivery with SAP and CRM tools.

The role emphasizes building strong internal relationships and driving order fulfilment. The ideal candidate has 2+ years in B2B customer service or order management within a manufacturing setting, with excellent German and English communication.

Qualifikationen

• At least 2 years' B2B customer service, sales support or order management experience.
• Experience in a manufacturing environment is preferred.
• Strong customer service and problem-solving skills.
• Experience using ERP/CRM systems (SAP and Salesforce desirable).
• Excellent written and verbal communication in English and German.
• Ability to build effective cross-department relationships.
• Experience in regulated manufacturing sectors (e.g., aerospace or medical) is advantageous.

Aufgaben

• Support German-speaking customers with enquiries and new orders.
• Prepare and issue customer quotations.
• Follow up quotations and support opportunities for business growth.
• Process customer orders and maintain accurate information in SAP.
• Carry out contract reviews to ensure customer requirements are met.
• Provide customers with product and order information.
• Build strong relationships with internal teams to ensure on-time fulfilment.
• Process customer returns.
• Work with Finance to resolve credit and invoice queries.
• Maintain accurate customer data across ERP and CRM systems.

Kenntnisse

German language

SAP

Salesforce

Customer service

Order management

B2B experience

English

Jobbeschreibung

Are you an experienced German Speaking Customer Service Advisor who enjoys building customer relationships, solving problems and supporting customers from initial enquiry through to order fulfilment?, We're recruiting a German Speaking Customer Service Advisor to join a successful global manufacturing business based in Nottingham.

You’ll primarily support customers across Germany, as well as some UK customers, working closely with sales, manufacturing and other internal teams. This is a varied B2B customer service role covering quotations, order processing, customer queries and coordinating orders through to delivery., As German Speaking Customer Service Advisor, your responsibilities will include:

• Supporting German-speaking customers with enquiries and new orders
• Preparing and issuing customer quotations
• Following up quotations and supporting opportunities for business growth
• Processing customer orders and maintaining accurate information within SAP
• Carrying out contract reviews to ensure customer requirements are understood and met
• Providing customers with product and order information
• Building strong relationships with internal teams to support on-time order fulfilment
• Processing customer returns
• Working with Finance to resolve credit and invoice queries
• Maintaining accurate customer information across ERP and CRM systems

You’ll need a high level of spoken and written German, as some customers communicate exclusively in German.

Ideally, you’ll also have:

• At least 2 years' B2B customer service, sales support or order management experience
• Experience working within a manufacturing environment
• Strong customer service and problem-solving skills
• Experience using ERP and CRM systems, ideally SAP and Salesforce
• Excellent written and verbal communication skills (English and German)
• The ability to build effective relationships across different departments
• Experience within a regulated manufacturing sector, such as aerospace or medical, would be particularly advantageous.

• c£32,000 salary
• Annual bonus of up to 5%
• Monday to Friday working
• 50/50 hybrid working (Tuesday and Wednesday are office-based days)
• Opportunity to join an established global manufacturing business