German speaking Customer Service Advisor

Confidential; Manchester, Salford; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

French Selection in Manchester is seeking a German-speaking Customer Service Advisor. The role offers hybrid working after an initial period in the office, with a salary up to 30,000 per annum depending on experience and additional benefits.

You will act as the first point of contact for customers, handle orders, answer queries on products and pricing, and maintain records while collaborating across departments to ensure smooth operations.

Qualifications

• Fluent in German (written and spoken) essential.
• Previous experience in customer service or in an administrative role needed.
• Excellent communication and interpersonal skills.
• Confident, proactive and dynamic.
• IT literate.

Responsibilities

• Be the first point of contact for customers via phone, email and in person.
• Process customer orders accurately and efficiently, recording all details.
• Respond to customer queries with clear information on products and pricing.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to ensure smooth communication and follow-up.
• Identify opportunities to improve team workflows, productivity and customer service efficiency.
• Work towards team targets and service level agreements while complying with procedures and data protection.

Skills

German language

Job description

FRENCH SELECTION (FS)

German speaking Customer Service Advisor
Location: Manchester
Hybrid working system after training in the office
Salary: up to 30,000 per annum depending on experience plus benefits
Ref: 4346 GC

The company:

An established, family-owned business specialising in the design and supply products to retailers, distributors and commercial customers worldwide.

Main duties:

• To be the initial point of contact for customers and provide the highest standard of customer experience.

The Role:

• Act as the first point of contact for customer enquiries via phone, email and in person.
• Process customer orders accurately and efficiently ensuring all details are recorded correctly.
• Respond to customer queries promptly providing clear information on products and pricing
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to ensure smooth communication and follow-up.
• Identify opportunities to improve team workflows, productivity and customer service efficiency.
• Work towards team targets and service level agreements ensuring compliance with company procedures and data protection requirements.

The Candidate:

• Fluent in German (written and spoken) essential
• Previous experience in customer service or in an administrative role needed
• Excellent communication and interpersonal skills
• Confident, proactive and dynamic
• IT literate

The salary: up to 30,000 per annum depending on experience plus benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.