German and Dutch speaking Customer Service Advisor

Confidential; Greater London; Vor Ort; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

Great benefits

Zusammenfassung

French Selection UK in London is seeking a German and Dutch speaking Customer Service Advisor. The role focuses on delivering excellent customer service to the German and Dutch market while providing essential administrative support to ensure smooth daily operations.

You will handle inquiries via phone, email and in-person interactions, build strong client relationships and coordinate cases with labs and clinics worldwide. The salary is 35,000 per annum with great benefits.

Qualifikationen

• Fluent in German and Dutch (written and spoken).
• Experience in customer service is desirable but not required.
• Proactive with ability to use initiative and meet tight deadlines.
• Excellent communication and organizational skills.

Aufgaben

• Deliver excellent customer service via phone, email and face-to-face interactions.
• Respond to customer enquiries, resolve queries and provide product advice.
• Build and maintain strong client relationships ensuring a positive experience.
• Coordinate cases from initial instruction through to completion liaising with clients, laboratories and medical clinics worldwide.
• Manage sample shipments, prepare and fulfil orders / samples.
• Provide administrative support and general office duties.
• Contribute to sales targets and the smooth running of the department.

Kenntnisse

German language

Dutch language

Customer service

Communication skills

IT literacy

Jobbeschreibung

FRENCH SELECTION UK

German and Dutch speaking Customer Service Advisor
Location: London
Salary: 35,000 per annum plus great benefits
Ref: 4344 DG

The company

An international company providing specialist services within the healthcare and life sciences sectors.

Main duties

To deliver exceptional customer service to the German and Dutch market while providing essential administrative and office support to ensure the smooth running of daily operations.

The role

• Deliver excellent customer services via telephone, email and face-to-face interactions
• Respond to customer enquiries, resolve queries and provide professional product advice
• Build and maintain strong client relationships ensuring a positive customer experience
• Coordinate cases from initial instruction through to completion liaising with clients, laboratories and medical clinics worldwide
• Manage sample shipments, prepare and fulfil orders / samples
• Provide administrative support and general office duties
• Contribute to sales targets and the smooth running of the department

The Candidate

• Fluent in German and Dutch (written and spoken) - Essential
• Previous experience in customer service desirable but not a requirement
• Proactive with the ability to use initiative, build strong client relationships and work effectively to tight deadlines.
• Excellent communication skills with organisational and problem-solving abilities
• IT literate

Salary: 35,000 per annum plus great benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.